This hotel is more like a motel or a 2-3 star hotel not 5 star. Everything is old, smells and dirty. Reception is old rooms are old, sewage overflowing when showering. All plates and spoons are stained with food and cups are chipped cracked and stained. The booking included transport to and from airport and Wi-Fi. But we had to pay extra for this. Wi-Fi doesn’t work, AC in rooms doesn’t work. Staff is tired grumpy and rude. All inclusive meals were so terrible we had to eat out everyday all meals cause we couldn’t eat the disgusting food they served in the dirty plates and dirty tables. The shower was broken , tiles had orange mold and sheets and towels were old had holes and stains on them. Everything was terrible and we hated every minute of this hotel stay. Only good this was animation team that went above and beyond to entertain guests. Playground and pools were a joke and the 5 stars is a lie. The beach was terrible and the area and building was a disaster. Nothing of what 5 star hotel should offer was available. No room service, no cleanliness and no service. Not even coffe in the rooms. Stay away from this hotel and the hotel should not be rated 5 stars. Not even 4!!!
