We booked this hotel twice during the same trip. While the actual rooms were good, the information on the website was misleading regarding the location of Milan Apartment rooms. We booked rooms expecting them to be near Milan Central, but they were scattered across the city - some were across the street from Milan Central, while others were about 15 minutes away by car. This caused issues for our family because we were charged extra per night to make changes and we had to split the family. The administrators argued that the street name was mentioned, but for someone who's never been to Milan, it's hard to know rooms could be so far apart. As for the property itself, the elevator is very small, and the office is only open for a couple of hours.