2/10 欠佳
2025 年 10 月 14 日
Avoid at all cost
Room was filthy, musty & mold smell was awful. A/C unit even smelled when turned on ! Walls dirty all areas . Upholstery on sofa bed disgustingly dirty. Mattresses were lumpy , even had a plywood plank under sofa bed for support.(Motel full occupancy no changing rooms)
Checked in Friday for 3night stay. On check in asked to cancel last night due to nor’easter expected with coastal flooding on barrier island that last day. Was denied a refund said it’s my choice to leave . I left anyway a day early and before checkout time ( 930am) in pouring rain due to safety concerns and being stranded on island Ended up NJ issued state of emergency ,mayor issued warning for visitors to evacuate in anticipation of coastal flooding & high winds , streets ended up flooding leaving exit routes impassible. So my choice to leave was completely correct.
Manager was curt and rude . Said I booked through a 3rd party company ( you/Hotels.com) and you were going to want your money so she will not refund not even partial . Even said I would pay the cancellation fee but she said was past 7days
All together the customer service was poor, room was disgusting and I will not recommend or ever stay there again
Avoid even as a last resort option !
Meg
Meg (3 晚家庭旅程)
Hotels.com 真實旅客評價
