2/10 欠佳
2025 年 8 月 13 日
Rude and cocky - go to Ibiscus instead.
Avoid this place! Hotel itself was ok, good location and ocean view rooms were actually nice but service ruined the whole experience. I made a reservation through hotels.com which showed check in time at 2PM and check out at noon. When I came to the front desk they told me I’m mistaken and those are not hotel rules. They can try to get me in at 3PM at the earliest and I have to leave at 11am. I showed them confirmation email and my reservation showing otherwise and the gentlemen helping me was extremely rude then another person who should never work in hospitality Ioanna Megri joined and made things even worst. The attitude, rudeness and cockiness were all over with language that leaves a lot to desire. She told me they never make mistakes here, I can get out and sleep on the street if I don’t like it. Started yelling and created very hostile environment. Then we just gave up and agreed to they’re messed up rules even tho confirmation said otherwise. When they learned that I’m staying in one queen size bed with my partner (we are gay) things has gotten even worst with even more attitude. Someone said that it’s a cultural thing so I tried to be understanding but when I extended my stay at the neighboring hotel Ibiscuc the service was truly excellent so if you want to make a choice avoid these people and go to Ibiscus Nextdoor for much better experience.
Michal
Michal (3 晚家庭旅程)
Hotels.com 真實旅客評價
