This resort is a masterclass in how to ruin a luxury vacation. The front desk might as well not exist - calls go unanswered, requests disappear into the void, and they can't even manage simple tasks like scheduling taxis properly. Their recommended tour guide for Coba was embarrassingly incompetent.
The food? Overpriced airport-quality meals with fine dining prices. And in a country where you can't drink the tap water, they have the nerve to charge for bottled water - something I've never experienced at any other resort.
Need assistance? Good luck. The phone operator ghosts you and your butler is always mysteriously absent. At these prices, the complete lack of service is insulting.
Save your money and go somewhere that actually values guests like Le Blanc. This place is a scam disguised as a luxury resort. One star is too generous.
真實旅客
7 晚家庭旅程
10/10
Ryan
4 晚行程
10/10
Winston
1 晚行程
10/10
Hector
3 晚友伴旅程
10/10
Natalie
3 晚家庭旅程
10/10
JOSE ANTONIO
2 晚商務旅程
10/10
Hugo
4 晚行程
10/10
Tanveer
3 晚行程
8/10
Benjamin
3 晚行程
10/10
David
4 晚行程
6/10
PEDI MI ASENSO Y ME QUERIAN DAR UNA HABITACION QUE VALE MAS BARATA , LES PEDI LA Q SIGUE EN PRECIO
TAMPOC ME RESPETARON LO DEL SPA
JOSE ANTONIO
1 晚商務旅程
6/10
KEVIN
4 晚行程
10/10
The location is breathtaking. The property is beautiful and perfectly maintained. The service was above and beyond anything we’ve ever received at a hotel. We’d love to go back soon.
Joshua
5 晚行程
2/10
El hotel más sobrevalorado, la comida y las bebidas son muy malas, el servicio pésimo, los precios excesivos, realmente no vale la pena!!
Carla
4 晚行程
10/10
My husband and I are in love with this property. From the moment you arrive, the hospitality and customer service is incredible. The room they gave us was spectacular as were all the services and all the attention received. The restaurants are all first class, but La Punta is special. Thank you very much to all the staff who treated us wonderfully. We can't wait for our next vacation at Nizuc Resort.
griselda
4 晚浪漫旅程
8/10
真實旅客
4 晚行程
2/10
Terrible service!
I ordered and paid for a round trip car service.
On our way back - they ordered us a taxi - why?
We had to pay again out of pocket so a total of $315 just for transportation.
They’ll claim misunderstanding etc but this is unacceptable.
Don’t stay here - book at a place where they have their logistics intact