I recently had the misfortune of staying at the Homewood Suites by Hilton in Atlanta, GA, and I must say, it was one of the most disappointing hotel experiences I've ever encountered. As a U.S. military veteran traveling with my wife and our 3-year-old son, I expected a clean and welcoming environment, especially considering the reputation of the Hilton brand.
Upon entering our room, we were immediately hit by a pungent odor of cigarette smoke that was not only overwhelming but utterly unacceptable. It was clear that the room had not been properly cleaned and maintained, which is a basic expectation for any hotel, let alone one affiliated with such a respected name. The lingering smell made it difficult to breathe, let alone relax or enjoy our stay.
As we walked down the hallway, the situation only escalated. We could smell the odor of marijuana wafting from other rooms, adding to our discomfort and concern for our young son. This atmosphere was not what we had envisioned for our family getaway.
When I approached the front desk to address the issue, I was met with indifference. The staff informed me that there were no other rooms available, leaving us with no option but to endure the unpleasantness. It was incredibly frustrating to feel dismissed, especially after serving my country and expecting some level of respect and accommodation.
Ultimately, we decided to cut our stay short from two nights to one, as the unbearable smells made it impossible to stay any longer.
