The hotel was ok. If you're visiting Sesame Place it's the closest to walk over especially if you have young children. Breakfast has limited options. The customer service is where u felt it's severely lacking. I don't know the name of the young lady at the front desk during the day, she never wore a name badge or introduced herself, but her demeanor and response to requests seemed like you are bothering her. Example: our room has what I assumed is their standard 3 towels, I went down and requested 2 additional towels since it was 5 of us. She seemed bothered by the request but wrote our room number down, after waiting for 3 hours I went down and asked again about the towels, another worker with her asked if I was requesting extra towels or if the ones we had were dirty, to which I responded "we didn't have enough". The next morning at breakfast the same young lady walked over to the breakfast area and said to the person refilling that she should not add more French vanilla creamer once what's there runs out, she didn't seem to care that guests were around. We paid almost $1000 for three nights to feel like anything we needed was a bother. The hotel was clean. If you're planning to walk over to
Sesame place this is it, but the customer service and breakfast isn't that of a typical Marriott property.
