My worst "check in" experience ever, last 25 years that I am traveling. Very rude and unprofessional stuff, for sure not educated. Maybe they think that they 're working in a local camping, not in a 5 star resort. Check in process took place in the parking area (!!), they did not let me enter inside the building due to the fact that I was holding a triathlon bike (being there for a triathlon event race) and according to the stuff this was strictly forbidden (to enter inside the reception desk holding a bike with me). They asked me : "what will happened if there is group of 60bikers ? are they supposed to enter inside with all of their bikes in the reception?". Maybe somebody else, could explain that a group has a leader guide to arrange all these details, while I was one individual ! Somehow I had to do my check in and of course I couldn't leave outside in the parking area such an expensive bike. On top, I was suprised by the fact that no ID required, or any other relevant documents, during my arrival so no safety procedures is followed, in this venue. So imagine an overall real 5* star, check in experience : no ID control, forbidden entry to the reception area, "check in" out of the reception (....) etc, etc.on top no 3G or 4G connection, wifi was not operating and the stuff was simply answering : "we face some problems with wifi". The only positive issue (to be fair with them) was the late check out (15:00) due to our race, under the race Organisation request to them.
