Game day bday trip went awful and this app lies!!!
I was so irritated. I paid over 400 in total to stay here for my birthday and it was absolute garbage. First of all this was supposed to be a “luxury hotel” and I’m confused how. Valley option (which isn’t even an option it’s a requirement) was the best part. We checked in with a girl at the front and she was nice but plainly let me know that these third party apps come in and take pictures of all the best rooms and then post it as all the rooms. So our upgraded delux room turned out to be smaller then my bedroom at home and our “city view” was of the back side of another building with painted windows. Also might I mention no bible??? First hotel I’ve been in that didn’t have one. Now onto the bathroom. Mold on the shower head and white build up along shower doors and edges of floor. ONLY thing that had me excited about this place was the art which we looked at in less than 5 min. My birthday was absolutely awful. No spa credit like I was supposed to have. They kept my whole 100 from incidents even tho there were NONE! I barely touched anything in the room. Couldn’t even eat the food cuz it was all weird. Maybe if you like weird stuff but god forbid there was any food for kids I’m glad my son wasn’t with us. The bed was also advertised as Egyptian Cotten which I can assure you was not. Also if your a smoker don’t go outside cuz the homeless people will swarm you and there is no security out there either.
Lace
Lace (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 10 日
Anne
Anne (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 1 日
Erin
Erin (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 4 月 29 日
Great location but not the best stay
Great location but the rooms were a bit rundown. There was no lobby to meet friends and colleagues. Cool art galleries though.
Kristina
Kristina (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 28 日
Quick Stay
I recently enjoyed an overnight stay at this hotel in the heart of downtown Cincinnati. The room was clean and the service was excellent. It was a little pricey but I guess it was because of the location.
Larry
Larry (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 25 日
Katrina
Katrina (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 4 月 23 日
Smelly hotel
Good, hotel smells and they need to figure that out
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 23 日
Hutson
Hutson (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 22 日
Safe space infused with a richness that’s succulent. Do yourself a favor and check out the museum on the second floor. Ice was easily delivered. You’ll leave infused with the richness of the culture.
loretta
loretta (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 19 日
Dennis
Dennis (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 19 日
Very friendly staff acknowledge Hable thank you
Alex
Alex (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 19 日
Edgar
Edgar (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 17 日
Brian
Brian (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 14 日
Sarah
Sarah (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 4 月 12 日
The bathrobe provided had hair on it. The staff did not tell us how to operate the elevator. The shower water pressure was very poor.
Joshua
Joshua (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 12 日
Myles
Myles (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 7 日
Business
James
James (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 7 日
Beautiful hotel, worn and tired rooms
Beautiful hotel and very friendly staff. The room however was in need of repair and a refresh. From the toilet seat falling off to the shower flooding the bathroom floor to the dirty iron that stained our cloths I think it's time to spend some money and remodels the room or at least do some repairs.
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 4 月 6 日
Needs updates
Hotel needs updates such as the room was bland along with the carpet. There’s a mini bar fridge with nothing in it. Would prefer actual mini fridge. The bed and pillows were the worst. Restaurant had good food but in general downtown seemed a bit dead on a weekday night and the restaurant was no exception.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 31 日
8/10
Staff were all amazing ,professional and courteous. Great Nespresso machine in both our rooms but we had to use tap water since there was no bottled water in our rooms as we had been informed. Everything was sparkling clean.Plenty of real glasses and coffee mugs stocked in the rooms.No plastic to recycle or put in the trash. Very eco friendly on that end. The common area restrooms could use a little repair/paint.If you have some time the museum had some really nice art pieces.
Gary
Gary (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 25 日
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 24 日
Why was there no hot water for 2 days?
Beautiful hotel right in the heart of downtown so walking to most places was easy. Room was beautiful and artsy. Front desk staff was super sweet. The bed was hard as a rock but I typically overlook that as I fully admit I’d a ‘princess and a pea.’ The bathroom floors were even heated which was a great touch. What we’re NOT happy with is there was absolutely no hot water. We got there about 4pm on Saturday and checked out at 10am Sunday. We tried showering Friday night and thought maybe the hotel was just on overload? Then tried Sunday morning. We left the hot water running for 23 minutes all the way up and it was barely lukewarm. Same with washing my face and hands. Due to that we probably won’t stay there again.
Jillian
Jillian (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 23 日
Flew in for a show
The hotel was great. Room and facility was very clean and well appointed. The restaurant and bar were very convenient and was comparable to other restaurants in the area. All of the staff we encountered were very nice, friendly, and helpful with any questions we had. We flew in from out of state for a show and really enjoyed our stay. We’d stay there again.