2/10 欠佳
2025 年 10 月 8 日
The gift that only gave my money away
This experience was horrific!! Let me start by saying that we used a gift card online to book. When we got to the hotel, we were then told there was a deposit, which we didn't have, hence the reason we were paying with a gift card. My room was switched from smoking to non smoking and was now requiring a $20 dep. When told that we had NO MONEY, they said that they'd switch my reservation back to smoking room which was no deposit, but was $10 more. That were told again that I had no money and paid with a gift card. They refused to refund so that I could rebook the now more expensive room... Instead they kept my money and we slept in my car not that was a great gift
Steve
Steve (1 晚行程)
Hotels.com 真實旅客評價