4/10
Underwhelming Stay, Despite Friendly Housekeeping. Our stay was disappointing for several reasons:
Reception & Spa Mismatch: The reception was unhelpful—one staff member was particularly grumpy. We were told the spa (sauna and massages) was closed for our entire stay. yet this wasn’t communicated during booking because they advertised spa etc on the website but apparently this is unavailable , which fells misleading.
Missing Room Essentials: The room lacked cups, glasses, coffee, tea, kettles, and even complimentary water—forcing us to purchase coffee each morning. The fridge barely worked, and our room key repeatedly failed.
The balcony was bare—no chairs or table.
On the positive side, housekeeping was always warm, friendly, and diligent—one of the few highlights.
Overall, essential amenities and advertised services were missing. With reliable housekeeping as the only real positive, the experience fell far short of expectations.
Rino
3 晚家庭旅程
