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The Douglas Hotel

3.0 star property
City centre Hartlepool guesthouse with bar/lounge

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Photo gallery for The Douglas Hotel

Dining
Terrace/patio
Iron/ironing board, free WiFi, bed sheets
Reception
Iron/ironing board, free WiFi, bed sheets
In the heart of the city, The Douglas Hotel offers a warm welcome with a bar and free in-room WiFi. Connect with colleagues in meeting rooms or plan your next event at the banquet hall; tour/ticket assistance is also available to help you explore.

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Air conditioning
  • Non-smoking
  • Free WiFi

Main amenities (4)

  • Bar/lounge
  • Meeting rooms
  • Tour/ticket assistance
  • Banquet hall

Feel at home (5)

  • Private bathroom
  • Television
  • Coffee/tea maker
  • Bath or shower
  • In-room climate control (air conditioning)
The current price is HK$395
HK$517 total
includes taxes & fees
26 Aug - 27 Aug

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Twin Room, 2 Single Beds

Iron/ironing board, free WiFi, bed sheets

Standard Twin Room, 2 Single Beds

Highlights

Air conditioning
TV
Private bathroom
Coffee/tea maker
Cable channels
Wardrobe
  • 9 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed

Iron/ironing board, free WiFi, bed sheets

Standard Double Room, 1 Double Bed

Highlights

Air conditioning
TV
Private bathroom
Coffee/tea maker
Cable channels
Wardrobe
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, 1 Single Bed

Iron/ironing board, free WiFi, bed sheets

Standard Single Room, 1 Single Bed

Highlights

Air conditioning
TV
Private bathroom
Coffee/tea maker
Cable channels
Wardrobe
  • 5 sq m
  • Sleeps 1
  • 1 Twin Bed

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About the area

Map
2 Grange Road, Hartlepool, England, TS26 8JA

What's nearby

  • Hartlepool Maritime Experience - 14 min walk - 1.2 km
  • Museum of Hartlepool - 14 min walk - 1.2 km
  • Seaton Carew Beach - 5 min drive - 4.0 km
  • Teesside University - 20 min drive - 23.6 km
  • Riverside Stadium - 22 min drive - 25.2 km

Getting around

  • Durham (MME-Teesside Intl.) - 38 min drive
  • Seaton Carew Station - 5 min drive
  • Hartlepool Station - 10 min walk
  • Billingham Station - 18 min drive

Restaurants

  • ‪Navy Club - ‬1 min walk
  • ‪King Johns Tavern - ‬5 min walk
  • ‪The Showroom - ‬5 min walk
  • ‪Three Brass Monkeys - ‬4 min walk
  • ‪Chow Kee - ‬4 min walk

About this property

The Douglas Hotel

Located near a train station, The Douglas Hotel is a great choice for a stay in Hartlepool.

Languages

English, Hindi, Urdu

At a glance

DONE

Hotel size

    • 17 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: noon; check-in end time: 10:00 PM
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 10:30 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • There is no front desk at this property
    • The host will greet guests on arrival
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Bar/lounge

Working away

  • Meeting rooms

Services

  • Tour/ticket assistance

Facilities

  • Banquet hall

Room amenities

Be entertained

  • 32-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Towels

Stay connected

  • Free WiFi

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Policies

This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Also known as

Douglas Hotel Hartlepool
Douglas Hartlepool
Douglas Hotel Hartlepool, England
Douglas Hotel
OYO Douglas Hotel
OYO The Douglas Hotel
The Douglas Hotel Guesthouse
The Douglas Hotel Hartlepool
The Douglas Hotel Guesthouse Hartlepool

Frequently asked questions

Does The Douglas Hotel offer free cancellation for a full refund?

Yes, The Douglas Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Douglas Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at The Douglas Hotel?

Sorry, there's no on-site parking at The Douglas Hotel.

What are the check-in and check-out times at The Douglas Hotel?

Check-in start time: noon; check-in end time: 10:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 10:30 AM. Late check-out is available for a charge (subject to availability).

What's the area around The Douglas Hotel like?

The Douglas Hotel is in the heart of Hartlepool, a short 15-minute walk from Hartlepool Maritime Experience and 8 minutes' walk from Victoria Park.

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The Douglas Hotel Reviews

Reviews

7.0

Good

7.6/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

7.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Popular mentions

Room
Bed
Service staff
Lobby
Breakfast
Toilet
Shower
Clean room
Bathroom
Restaurant

Reviews

8/10 Good

Great for a quick trip from London to Hartlepool. Bed was comfy. Loo was a little noisy but l sleep with ear buds and eye patch. Green safety light for others could be an issue above the door but not for myself. Ill stay again Ta ":))
Alan, 1-night trip

2/10 Terrible

If I could give this place a 0 I would. We booked for 14 nights due to a work trip. We ended up spending 1 night in this hotel and left. It was filthy, it was horrid and it was just not up to any standards of a hotel. It seemed like a half way house - disgusting. I have attached some photos. We requested a refund for the 14 days as we only did one day here and we weren't allowed a refund. Expedia wouldn't even refund us. We will not be using Expedia ever again. Do not allow your kids or family to stay here. Absolute dump. Needs knocking down and starting again.
Jamie, 14-night trip

10/10 Excellent

Really laid back and one of the only hotels who welcome homeless amazing people
Katlyn, 1-night trip

8/10 Good

I don’t stay enought long yet ask me after week or two
Christopher, 1-night trip

8/10 Good

Good location and was walkable to town
Brian, 1-night trip

10/10 Excellent

Great experience!

Great stay and good prices, good amenities nearby as well.
Faisal, 2-night trip

10/10 Excellent

Good nights sleep

Decent for a night stay. Room was clean
Michael, 1-night trip

8/10 Good

Parking restrictions on streets around hotel
Matthew, 1-night trip

2/10 Terrible

This dump should be shut down

Upon arrival I had to ring a number stuck on the door to get the code to get in and told my room number. No reception, no staff in the building. The whole place stunk of weed and stale smoke. Absolutely filthy, not been cleaned in years. No toilet roll in my room and when I finally got through to someone on the phone I was told someone would bring some at 5pm this was at 2.30. I'd say you get what you pay for but the state of the place I feel I should have been paid to stay there. Bed was really lumpy and the pillows was as thin as paper and was filthy. People banging about all night. One of the windows in my room was missing the handle so couldn't close it. No heating or hot water.
Mark, 2-night trip

2/10 Terrible

We didn't like anything about the hotel it was a dump and we left immediately and stayed at another hotel
Kim, 2-night trip

6/10 Okay

Very dated could do with painting the room and furniture is falling apart towel had holes in it
Michael, 4-night trip

8/10 Good

Visit to Hartlepool

The hotel was good value for money . I had visited this hotel about 10 years and I remember having bed and breakfast ,a full English breakfast in the restaurant. However on my latest visit that all closed . In fact when I got to the door a notice gave me a telephone number to ring so as to.gain entry . It was however adaquate for my two day stay in the town.
STEPHEN, 2-night trip

6/10 Okay

Cold shower!

Room was clean and comfortable but a cold shower is unacceptable
Darren, 1-night trip

4/10 Poor

Wasn't obvious where to enter the building. Wasn't made clear that there would be no-one to greet. Upon calling number on the door, the greeting still wasn't friendly. On opening the bedroom.door, first impression was good - tidy, and additional heater (previous accommodation elsewhere was cold!). During my stay, more and more details became apparent and uncomfortable: *Only half a toilet roll, without a holder (so had been previously handled by user(s)), *Only one mug although the room was booked for two people *Barely any coffee (although plenty of tea) *kettle was half-full of water (don't know how old) *carpet had clearly not been vacuumed *Upon getting in to bed (a rather lumpy one), I noticed the bedding smelt badly of mens BO (possibly the quilt, thru to cover, but it was strong) *The single bed (although not booked) had slept-in bedding on *No mention of WiFi anywhere
Clare, 1-night trip

2/10 Terrible

The hotel was filthy, stain on the pillow case, stained bedside furniture and table. There was an old dirty fridge with a half bottle of water inside. We left straight away. Looking for a refund frim Hotels.com
Stephen, 2-night trip

4/10 Poor

In the middle of a badly needed refurb.

The hotel was halfway through a much needed refurbishment, however this meant duvets filled corridors, wet paint on multiple walls and there were still electrical fittings hanging off the walls (including, rather disconcertingly the shower fan switch dangling over the bath). That said, the room was a good size and the staff were friendly.
Will, 1-night trip

6/10 Okay

Get what you pay for

Overall I suppose you get what you pay for, check in ok involved phone call, room ok, next morning going to get showered, no towels, so tried hot tap on sink for wash no hot water, couldn't get TV to work but only minor problem wasn't sat in room long
Bill, 1-night trip

4/10 Poor

Tiny room, small bed, no staff around, two of four light fittings broken, only extremely limited choice of TV (only two channels working), very hot room (no AC or fan), more like a hostel than a hotel - not a welcoming place...
Thomas, 2-night trip

6/10 Okay

I didn't want to post a negative review but this is several times that I've been chased up. For the price the place is fine but unfortunately the rooms aren't closed after cleaning. On entering the room the toilet was full and the flush wasn't working, not a great problem as a bucket nearby. Otherwise no problems.
David, 1-night trip

6/10 Okay

Basic hotel but with parking issues

Very basic hotel (which was expected considering the price) and the room was VERY tired looking with what looked like a repaired (but not painted) ceiling and the worst view of any hotel I've ever stayed in. I do have an issue with the parking, It is listed as having parking, which I queried to be told that it was residential on street parking, which would be a problem if I checked in before 6pm or out after 8am, as outside of those times, the parking is permit only.
Richard, 1-night trip

2/10 Terrible

Absolutely disgusting! room hadnt been clean empty bottle of vodka left in room from previous person. Dead flys stuck to wall used sugar packets left on floor. Stained carpets all round dirty room. Bathroom walls cracked. No bar or restaurant open. Will not be returning!
Danielle, 1-night trip

2/10 Terrible

Unacceptable customer service

I got there, knowone to greet us, they couldnt find our booking, so we had to find another hotel last minute, paying extra money we did not budget for. At 2am the hotel emailed, stated they could not facilate a room, and now after 6 days I am still trying to get our money back.
brett, 3-night trip

2/10 Terrible

Room not clean, fire alarm went off at 5.30am, everyone standing outside for half an hour, tried calling both numbers for the hotel and out of hours, no one answered or called back, after an hour standing in the rain with obviously no staff on site we re entered the building potentially risking our lives and got our bags and left, we continued our sleep in the vans… I’m presuming they’re housing homeless as young kids were partying till around 3am in one of the rooms, very noisy - absolutely no good when you need to sleep and have work the next day
2-night trip

2/10 Terrible

On arrival windows wide open. Freezing cold. This was to try and get rid of the smell of damp. Black mould on the walls. No cover on the light. Door handles snapped off. Unable to lock window. No hot water pressure. Lates of dust on bed head. Seat threadbare. No one on reception no staff available on phone. I left. Has to be the worst hotel I’ve ever been in.
Michael, 1-night trip

2/10 Terrible

Don't recommend this hotel to anyone

Only ever talked to the owner by phone, who sent me a text with a room number, to find someone else in that room. Rang up again and he sent a second text for a different room. No towels or cups in the room, rang up again, and we found them left outside our door on our return but only 1 large towel and 1small, and cardboard cups. No hot water at all, in sink or shower for the 2 days we were there. TV remote not working. Other people in other rooms had the same problems - see photo
Cynthia, 2-night trip