Although this hotel is in a great location, close to Plaza de Armas, with great reviews, I cannot recommend this one.
Our room was hot, stuffy and smelled very stale like mildew.
There were no windows to look out and if you tried to open the one hinged “window” for ventilation, it just opened into a semi-enclosed kitchen exhaust area.
The wall unit A/C took about an hour to finally figure out. We asked hotel staff for assistance but the guy just came in and adjusted the remote to make heat come on, then quickly left.
A Google search eventually gave us enough info to switch the AC on.
Then, when we pulled the covers down to go to bed there, were bugs in one of the beds.
To be fair, I’m pretty sure it wasn’t bed bugs- but a beetle which is a bit longer than a bedbug, with pinchers.
When I called the desk to request a different room, I was told “No, we do not have any other rooms”.
So at 10:30pm, I booked a room at an entirely different hotel and checked out of the Wyndham Costa de Sol.
We were immediately charged for the night, upon checkout and I was told that any refund request would have to be done through Hotels.com.
Customer service is assisting with that now. I’ve traveled quite a bit and have never had such a bad hotel experience. Still can’t understand all the great reviews for this place!