The staff didn't clean the room during my stay. When I registered on 3rd Sept, the staff explicitly told me that the parking fee will be effective on 4th Sept. But when returned to the hotel at 6 :30 pm on 4th Sept, I found the car park was full and nobody answered the door or my call. It was only until I made the complaint in the morning, the staff then gave me the R28 parking label. And the worst thing was when I said to her that she should only charge the parking fee for two day, the staff blatently denied that she ever said to me the 4th Sept was free.
I definitely will not visit this hotel and tell everyone that know about my unhappy experience
真實旅客
4 晚行程
Expedia 真實旅客評價
10/10 完美
2016 年 6 月 26 日
酒店位置好!有私人泊車位!
自助早餐 員工服務十分有善 值得推薦!
真實旅客
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 8 日
Very convenient for getting into York
A
A (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 9 日
Mark
Mark (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 2 日
Y
Alan
Alan (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 8 月 28 日
The checkin process was annoying.It needs to be revamped.Checkout was seemless though.Didnt see a staff around in case anytg at no time of the day at all.
Suwayne
Suwayne (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 8 月 24 日
Lawrence
Lawrence (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 8 月 23 日
kate
kate (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 10 日
It was very clean and the facilities were as described. We had a twin room. It was downstairs next to the front door but it was very quiet in the property. We weren’t disturbed. Good tea and coffee making facilities. Fridge and bottled water provided. Host was on hand when we checked in and explained everything we needed to know. Just stayed on night. Met our needs comfortably. Uber from Betty’s York area around £5 each way. It is walkable too.
Cheryl
Cheryl (1 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 8 月 6 日
Close to transport and off road parking.
Mary
Mary (3 晚友伴旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 7 月 26 日
Quite poor
We stayed here on 25/07/2025 for one night. We arrived at around 15:30, and after quite a rude interaction with the person on the phone we finally got to our room, to be met by the cleaner who was still cleaning the room despite the fact it should have been ready by 14:00 (check-in time). Once he had finished, the room was still not in great condition. Marks all over the walls, and toilet not very clean. The whole place is just very tired and could do with a refurbishment and almost felt like it was the company's "forgotten property". Also messaged them about how to pay for parking in one of the spaces but never got a reply. Location however was good, about a 20 minute walk to the city centre which was ideal. There is also a couple of convenience shops on the doorstep which is handy. All in all, it is fine for 1 night but wouldn't stay any longer.