I did not stay, and you would not respond to the mess up. I was stuck due to flight cancelations in the Atalanta airport, and needed a room for that evening. I was booking a room for that evening, but you did not say there were no rooms and let it get booked. When I got to the hotel they informed me they had no rooms and would not. I explained that I went on and booked, but they said that it did not come through...and must be for the next day. I tried multiple times to cancel, but you're system would not let me. I messaged you, and you did not reply. I message the hotel explaining the issue and no one replied again. You cost me money that I should be refunded since I was not allowed to get the room on the 31st, but you were non responsive. Your booking even says "March 31st - April 1st" yet I was not allowed to check in ...and you charged me anyway. This will be my last time using your site/app for any bookings.
Received a message saying my review can't be accepted. The reasons were based on mentioning price, using profanity, or saying private info. None of those applied so I'll take it that if it is not liked it will be rejected. Really nice!