Room was dirty with bad smell. After changing room on 2nd day, it's OK but room was smaller than the size I booked, so requested changing again. This final room I used was bigger, but water pressure at washing basin was too small and no hot water supply. Quilt cover was dirty with stain. Staff was very efficient to fix these problems. However, there were still many insects in the room. Overall, this was structural problem so would suggest renovation of all rooms. Slippers
were provided only upon request. In summary, it's hotel structural problem but the staff here is excellent !
WanYi
5 晚行程
8/10
It was clean and the staff was very friendly!
Nancy
1 晚行程
8/10
Gustav
4 晚行程
8/10
Mojgan
1 晚友伴旅程
8/10
Grace
3 晚行程
6/10
Staff very helpful. Breakfast excellent. Laundry sent out and returned clean and when expected at a good price. Good location to easily walk. Side walks nonexistent but that was just the busy city. Great medium level hotel.
Susan
1 晚浪漫旅程
10/10
The property had already put into place my upgrade and drink perks So when we got there they were already in place I didn’t have to ask. They were also knowledgeable on providing tourist information and giving directions It was close to hop on hop off stop and other attractions
Debora
4 晚浪漫旅程
10/10
Vikas
1 晚行程
8/10
The check-in service and staff were excellent and very helpful. We received a room upgrade, but unfortunately, the patio door did not close properly, resulting in disruptive noise from Hanoi throughout the night. We were able to move to a quieter room in the back building the following night. While the cleanliness could be improved, as both rooms had dust and marks, the breakfast was good, offering options like French toast and different egg dishes. The hotel's location was convenient, approximately a 15-minute walk to the Old Quarter. The staff were incredibly helpful and attentive to all guests, even assisting with luggage.
Natasha
2 晚浪漫旅程
10/10
Friendliest staff, wanting to help with absolutely everything ❤️
Edward
2 晚行程
10/10
John
4 晚友伴旅程
8/10
Decent hotel. It’s reasonably clean but can be better. The standard of breakfast was fine but the range was quite limited. The staff were helpful and courteous.
Ernest
1 晚行程
10/10
Good service, spacious, clean, comfortable room, good food
John
1 晚友伴旅程
10/10
Michele
1 晚家庭旅程
8/10
Fint ophold midt i byen, dog er der ikke særlig støjvenligt på værelset. Dog er personalet super venlige og hjælpsomme, samt et dejligt stort værelse og god morgenmad.
Kevin
3 晚家庭旅程
6/10
Bigger room
Gennie Ann
2 晚行程
8/10
Dit hotel staat op een goede locatie om wandelend de stad te verkennen. We werden door het personeel heel netjes met alles geholpen, het regelen van een bus naar onze volgende stek, vragen over de omgeving, ze waren heel bereidwillig. De deur werd steeds voor ons open gehouden. Iedere dag schone handdoeken. Het ontbijt was wat summier maar prima. Bij de spa heb ik een full body massage gedaan en vond het geweldig!
Het bed was prima alleen de douche lekte wat maar ik heb er geen probleem door ondervonden. Ik heb een fijn verblijf gehad.
Geraldine
3 晚浪漫旅程
10/10
SEONGMIN
2 晚行程
8/10
We had a pleasant stay here. The staffs were friendly and helpful. It's in walking distance to West Lake on one side and Dong Xuan market on the other side. The hotel is dated, but the rooms are spacious compared to other hotels in the Old Quarter. Two negatives would be the very limited breakfast selections and the hot water was scolding hot. There's a potential for children to get burn by the hot water if you are not careful.
SON
2 晚家庭旅程
10/10
Next level service with a smile, always helpful and with excellent english. Be charmed by the lovely girls at the reception area, and really by all the staff.
Allan
2 晚行程
10/10
Tout était bien : propreté, emplacement et gentillesse du personnel.petit déjeuner ok
geraud
1 晚家庭旅程
10/10
Jad a great room on 8th floor with views over city. Loads of space in the room and spotlessly clean. Staff were lovely. Highly recommend
Aisling
1 晚行程
8/10
Great location, great breakfast and lovely staff!
Susan
2 晚家庭旅程
8/10
The hotel is clean, staffs are very friendly, location is excellent.