我可否免費取消費斯塔冬宮酒店的預訂，並獲發全額退款？

可以。費斯塔冬宮酒店在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

費斯塔冬宮酒店是否設有泳池？

是的，此住宿設有室內泳池。

費斯塔冬宮酒店是否允許寵物入住？

很抱歉，恕不准攜帶寵物入住。

費斯塔冬宮酒店是否設有店內泊車位？

是的。自助泊車費用為每晚 EUR6。代客泊車費用為每晚 EUR6。

費斯塔冬宮酒店是否有提供機場接駁車服務？

是的，來回機場接駁車有提供服務。費用為每輛車單程 EUR60。

費斯塔冬宮酒店的登記入住及退房時間為何？

登記入住開始時間：14:00；登記入住結束時間：任何時間。退房時間為 12:00。

費斯塔冬宮酒店店內與附近有什麼好玩？

歡迎暢玩滑雪等店內冬季活動。你可享用 SPA 服務，又或在室內泳池中暢泳一番。費斯塔冬宮酒店亦備有2 間酒吧、夜總會、蒸氣室、SPA 服務、電子遊戲室及花園。

費斯塔冬宮酒店內或附近是否設有餐廳？

是的，此住宿附設 2 間餐廳。

費斯塔冬宮酒店的客房是否配備私人熱水浴缸？

是的，每間客房均配備浸缸。

費斯塔冬宮酒店是否設有戶外私人空間？

是的，每間客房都配備陽台。

薩莫科夫費斯塔冬宮酒店優惠

Q: 費斯塔冬宮酒店是否設有泳池？

是的，此住宿設有室內泳池。

Q: 費斯塔冬宮酒店是否允許寵物入住？

很抱歉，恕不准攜帶寵物入住。

Q: 費斯塔冬宮酒店內或附近是否設有餐廳？

是的，此住宿附設 2 間餐廳。

Q: 費斯塔冬宮酒店的客房是否配備私人熱水浴缸？

是的，每間客房均配備浸缸。

Q: 費斯塔冬宮酒店是否設有戶外私人空間？

是的，每間客房都配備陽台。

10/10 完美

2024 年 6 月 2 日

Great location and excellent staff.

1 晚家庭旅程

Hotels.com 真實旅客評價

10/10 完美

2022 年 3 月 6 日

Vasil (6 晚家庭旅程)

Hotels.com 真實旅客評價

4/10 一般

2022 年 2 月 21 日

The hotel is dated throughout. The staff were

Elizabeth (4 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2021 年 7 月 5 日

1 晚行程

CheapTickets 真實旅客評價

4/10 一般

2021 年 3 月 15 日

Bell’albergo, posizione ottima, ma il personale andrebbe riformato o cambiato - niente inglese, scortesia. Al ristorante punto DOLENTE. Cibo senza indicazioni di ingredienti - io intollerante al lattosio e vegetariana non capivo che cosa fossero i piatti, alla domanda cosa fosse - mi ricevevo un “Non lo so”. Al ristorante ci hanno trattato diverse volte come persone non grate o come se volessimo scappare. Niente saluto al ricevimento, neanche ricambiato. 5 stelle indicato è solo per bellezza

4 晚浪漫旅程

Expedia 真實旅客評價

10/10 完美

2021 年 3 月 7 日

Our stay was great. I definitely recommend this hotel.

2 晚浪漫旅程

Expedia 真實旅客評價

10/10 完美

2021 年 3 月 7 日

Classy holiday in a real palace.

We had a great winter vacation in this classy hotel. The personnel was kind and helpful.

Stanimir (3 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2021 年 2 月 28 日

Mihai (6 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2021 年 2 月 17 日

Amazing hotel! Great location and such a good stuff! Definitely will come back!

Ivan (1 晚友伴旅程)

Hotels.com 真實旅客評價

10/10 完美

2021 年 2 月 16 日

Great hotel with nice location and amazing stuff! Food was good. Honestly we had a great time here! Definitely will come back again soon!

Ivan (2 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2021 年 2 月 8 日

It was quiet, well maintaiined.The staff was very friendly.My recommendation is to pay more attention on meals in the restaurant.

2 晚家庭旅程

Expedia 真實旅客評價

4/10 一般

2021 年 1 月 3 日

2 晚行程

Expedia 真實旅客評價

10/10 完美

2020 年 10 月 19 日

Had an amazing stay at this hotel. Been provided a free room upgrade. The staff are so kind. I like the size of the rooms - they're all big with large bathroom and comfy beds. Ordered a room service which was great too.

Petko (1 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2020 年 10 月 18 日

1 晚行程

CheapTickets 真實旅客評價

8/10 很好

2020 年 9 月 27 日

ron (1 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2020 年 3 月 15 日

Brilliant stay at the winter palace

We stayed to meet up with family on a skiing trip for 4 days. The check in was smooth, the view was amazing from our 5th floor junior suite overlooking the black slope (room 506). Breakfast was lovely, always plenty of food and a microwave if you wanted to warm anything up. The evening meal was tasty, salad bar amazing, not to my taste of evening meal but always enough to choose from. Checkout was easy and we left our luggage while we went for lunch too. Brilliant location just a short walk to the slopes. Will be looking to book again for next year.

Carl (3 晚家庭旅程)

Hotels.com 真實旅客評價

8/10 很好

2020 年 3 月 13 日

Room not as advertised

The room I was initially given was nothing like the description given on your website, no balcony, no bath tub, it was just a standard room. I complained to reception and they moved me to a suit with balcony but still no bath tub, they said there would be no extra cost which was good of them considering it was still below the standard described on your website when booking.

John (4 晚友伴旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2019 年 9 月 24 日

Not a 5 star hotel

Our first visit to Bulgaria and we ended up at this 5* hotel (5* - really)?? - The x-mas lights were turned on in september and the smell of wunderbaum and horse droppings was quite overwhelming. Anyway, we arrived late in the evening, which we had notified the hotel about, and were 'welcomed' by a very rude male-receptionist, who said that our reservation had been cancelled. We had ordered and paid for half board and a deluxe room with mountain views and we showed him all the documentation to confirm our booking. We never figured out why and how our booking was cancelled? We were shown a room in the back of the hotel by a young man with absolutely no english skills. The room had no views and we were told that due to high demand there would be no guarantee that a room with a view would be available for us the next day. After having called the receptionist at Festa Winter Palace 3 times, who repeated what he had told us, the booking team at hotels.com offered us an alternative hotel option, but not a 5 star and not half board. My daughter luckily managed to find another option at a competetive site and hotels.com accepted that solution and returned our payment. But what a bad experience for a first visit to Bulgaria. The country is very beautiful but the people have a lot to learn when it comes to customer service and attitude. Not to mention the lack of language skills, especially english. What a shame ...

Tenna Ann (5 晚家庭旅程)

Hotels.com 真實旅客評價

8/10 很好

2019 年 9 月 16 日

Dan Cristian (1 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2019 年 9 月 11 日

Séjour à borovetz

Hôtel à taille humaine par rapport aux mastodontes russes et très agréable. Petit déjeuner copieux mais pas de repas. Une vraie piscine ( 20m) d'autant plus agréable que j'étais seule à en profiter. Chambre cossue mais lit un peu mou. Belles balades à pied dans le coin

daniele (5 晚浪漫旅程)

Hotels.com 真實旅客評價

4/10 一般

2018 年 7 月 29 日

1-2 star hotel. Lots of others in the area

Very run down. Staff not overly nice. Given a horrible room. Just not worth the value, 2 star quality max.

William (1 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2018 年 7 月 17 日

3 晚行程

Expedia 真實旅客評價

6/10 不錯

2018 年 7 月 14 日

Don't stay here if you expect 5-star hotel/service

This hotel is 2.5-stars at the most. The staff is nice and trying to be accommodating but the entire place is a joke. As soon as we arrived we found out the mini fridge in the room doesn't work. One of the towels had holes in it, HOLES in a towel at a 5-star hotel! We stayed in the middle of July but the entire hotel interior still had Christmas and New Year decorations. Bar and restaurants are not open at all even though they say they are and many time if you need something like a drink or food you have to talk to reception. The internet is in and out and so is the TV. My child wanted to watch TV one morning and the TV was not working so when I went to ask in Reception what the problem was they told me I probably don't know how to turn it on properly. WOW! We watched TV the night before and apparently my "turn on TV skills" were good back then. Turned out their internet was out and so was the TV signal. It is extremely rude of stuff to suggest something wrong with the room is their customer's fault. Our room was never properly cleaned when house keeping services passed by. Only thing they did was put on the bed cover and hang towels... The list goes on and on... I am not sure why the hotel is 5-stars. It is just bizarre. The only positive thing was how nice and friendly the staff was but unfortunately they couldn't make up for such badly run hotel.

4 晚家庭旅程

Hotels.com 真實旅客評價

8/10 很好

2018 年 3 月 19 日

2 晚友伴旅程

Hotels.com 真實旅客評價

8/10 很好

2018 年 3 月 19 日

Σε καλή θέση πολύ καλά spa αλλά το δωμάτιο δεν είχε μπαλκόνι λόγω του ότι βρισκόταν στον τελευταίο όροφο

KOSTAS (2 晚家庭旅程)

Hotels.com 真實旅客評價

費斯塔冬宮酒店

Festa Winter Palace

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常見問題

我可否免費取消費斯塔冬宮酒店的預訂，並獲發全額退款？

費斯塔冬宮酒店是否設有泳池？

費斯塔冬宮酒店是否允許寵物入住？

費斯塔冬宮酒店是否設有店內泊車位？

費斯塔冬宮酒店是否有提供機場接駁車服務？

費斯塔冬宮酒店的登記入住及退房時間為何？

費斯塔冬宮酒店店內與附近有什麼好玩？

費斯塔冬宮酒店內或附近是否設有餐廳？

費斯塔冬宮酒店的客房是否配備私人熱水浴缸？