2/10 欠佳
2025 年 10 月 3 日
We have reserved the sea view room but the receptionist gave us the standard room without informing us. I believed that he intended to foul us.
After we further enquired, he upgraded us for an en-suite but the air conditioner in the room was not working well (Only fan but not cold). Although the mechanic tried to fixed for 15 minutes, it couldn’t work.
I have called the receptionist again asking for changing the room because the AC was not working. The receptionist replied there was no empty room.
While we have reserved and paid in advance for the room and they didn’t reserve the specific room type for us. Then why we need choose and pay for the room in advance?
I would not recommend this hotel If you would not like to have such experience with us.
KA FAI ARISTA
KA FAI ARISTA (2 晚行程)
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