It's really make us suprise about their poor secvices. If you are sure you want to discovery how worse of this hotel, I am sure this is the one you can consider otherwise pls change your plan. That what I NEED to remind you...
真實旅客
10/10
Allan Gray
2 晚行程
10/10
The proximity to the mall is fantastic!
Nlambiwa Ludo
4 晚商務旅程
10/10
Celani
2 晚行程
10/10
Alvina And
1 晚行程
6/10
Nice property.
Busisiwe
1 晚行程
8/10
I didn't give this property five stars just because there was loud music playing in a conference room or bar until midnight. I had a beautiful wall of windows in my room but unfortunately it did not block the sound well.
Gregory
1 晚行程
8/10
Lucien
1 晚行程
10/10
Phiwe
1 晚行程
10/10
The staff was super friendly, I received the utmost customer services ever. Overall, the hotel is exceptional.
Bless
2 晚行程
8/10
Mbali Portia
1 晚行程
10/10
Promise
1 晚行程
6/10
I have stayed here a couple of times before and it seems that every time I come back the hotel has slipped a little further down on my list of places to stay in Dbn. My food that I had was certainly not up to standard (the night I had dinner at the hotel). The parking had drastically escalated in price and, if you come back later the evening, you may need to park off-site as space is limited. It is not that the staff were unfriendly but they certainly weren't welcoming and eager to to make your stay enjoyable. A decent stay if you get it at a special rate but not worth the "standard rates" I feel.
Gert
3 晚商務旅程
8/10
Reception is good. And efficient.
The room was OK, altho my partner wanted a bath tub as the pic had showed that.
Parking catered for at the mall, so it's safe.
The breakfast was good.
Jazz
3 晚行程
10/10
Beautiful...loved it.
Kefiloe
1 晚家庭旅程
8/10
Quintin
4 晚商務旅程
4/10
I had paid for my stay but there were extra fees I still had to pay on checking in. I was soo tired and exhausted and asked to make all payments on checking out (since i had already paid for the actual stay) but was refused. I had already paid 2600R for the room and they wouldnt let me pay 50R on checking out. I had to park on the street and then check in and then get the parking and then drive around to the back street to be able to park.
On morning of checking out room
Service barge into my room when i am on the toilet asking to get my used towels(!?). Despite the fact that on checking in they agreed for me to check out 30 mins later.
When you enter the room there is a tub next to your bed (doesnt make sense) and there is a balcony but a wall in front of it so literally no view.
Gunilla
1 晚行程
10/10
So my wife and I ended up at the aha Gateway Hotel actually by chance. The original hotel we had booked at closed down and didn't notify us or hotels.com as we later found out from customer support.
On arrival we were greeted by the on duty manger, I believe her name was Sene. She was incredibly helpful and friendly, and helped lifted my wife and my spirit after the rough day we were having.
We dropped our our bags off in our freshly cleaned room and headed down to the bar for a much needed drink. We were met again by incredibly friendly staff who heard about our ordeal and made some wine a food recommendations. The wine was superb especially for only being like $13 (180 Rand) and the food was good (I'll openly say I'm a tough person to please over food).
Our short stay can be summarized as a wonderful and relaxing. The staff really make the hotel great. My wife and I have actually booked in for another 5-nights for the end of the month.
Something to note, there was something I was unimpressed by during our stay and after making that known on a customer survey the management of the hotel called us to find out how they could improve, which is above and beyond in my books.
I've stayed at a lot of hotels internationally and in South Africa including the Pearls, and this was the first time I've ever been contacted by management to learn how they could do better.
I will go as far as to say when my wife and I visit Durban in the future this will be where we stay.
Brandon
2 晚行程
2/10
Hotel is clean, the type of selfish inconsiderate people that this hotel draws, leaves much to be desired.
Shouting in the hallways at 4am is not on.
No one was at reception to complain to.
This happened to us 2out of the 3 nights we were there.
Brought this up to reception and all we got was “sorry about that”.
Stay away.
Gerald
3 晚行程
10/10
Petrus
5 晚商務旅程
6/10
nonto
2 晚行程
4/10
Hotel management lack of accountability for the issue raised by the customer, no hot water in the room after notifying 10h before, no milk with cereals, iron not working properly, air conditioning making noise on the heating status, no parking security, door open after 10pm for anyone to access,...
David
4 晚浪漫旅程
10/10
The property has walking access to the gateway shopping mall, a great bonus with exclusive shops and places to eat. Parking is also available. The rooms are modern and clean
真實旅客
1 晚家庭旅程
8/10
Excellent service, and close to amenities
真實旅客
5 晚行程
10/10
Beautiful hotel well positioned in Umhlanga Ridge. Very comfortable superior room, bath strangely positioned in the room. Very good breakfast with a wide selection of hot and cold items.