Upon checking into the hotel, we were told that the booking we booked through hotel.com was a scam. Evidently American Suites does not exist and uses the same address and phone number as American Inn. There were no rooms available to stay at American Inn. I’m still waiting for my refund.
Sue
Sue (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 11 月 2 日
DISAPPOINTED. I made my reservation through hotels.com, paid for the reservation, received a confirmation number, and receive the receipt of payment for the room.
When I arrived at the hotel they had no record of my reservation. I attempted the contact hotels.com directly through your AI assistant, and receive no response.
I was then forced to pay again for the room directly to the hotel. I find this to be completely unacceptable and expect someone to contact me directly to resolve this issue as soon as possible.