The service of the property has to rectify their attitude after some negative actions.
Andrew F
Andrew F (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
Yaqueline
Yaqueline (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月3日
Solo Experience
Incredible getaway for myself where I was just looking for a few days to relax. Activities during the day to keep you occupied if needed and decent entertainment at night but this is a relaxed resort so don't expect anything late into the evenings.
Nik
Nik (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月31日
Paul
Paul (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月30日
KenyaCharles
KenyaCharles (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月29日
Jorge
Jorge (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月24日
Its not something unique for me. All stuff absolutely amazing, very helpful.
I don't like, that music was so loud. From 11 AM i can't stay on the poot principal because of this.
Ludmila
Ludmila (13 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月21日
Bailey
Bailey (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月18日
it was clean modern and gorgeous and big enough for everyone to get to do what they are looking for. if you want loud music or no music its all possible
cora
cora (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月17日
Amazing resort
Diana
Diana (3 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月15日
Emerson Christian
Emerson Christian (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月15日
I asked for the wine that was promised and nothing. Maybe I should’ve argued more but it was not worth my time
Guadalupe
Guadalupe (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月14日
Food was fabulous no matter where you eat. There was a lot we weren’t told and wish we were.
1. We were given a menu to the restaurants and it had pricing on it. Our concierge didn’t tell us since we were in the “reserve” no fees applied to us.
2. Ya better plan for 60 mins to check out. We waited so long our ride to the airport had to wait and they hold your bags hostage until you do. We ran to the main entrance which we never knew there was since they took us by golf cart to check in at the “reserve” desk.
3. Steak house seats were so bad my back hurt for two days from sitting at dinner - no joke.
4. When you book they send you a questionnaire. I don’t think they read it. Our first night dinner was booked past our usual bedtime at the Asian restaurant though we listed our fav dinner is steak, mex and Italian. Night one ate at the buffet because of this and night two we ate room service because we were booked at the steak house and saw the shocking charges so we didn’t eat there if we knew that was included it would have been nice!
5. We had no idea which restaurant was which because they had odd names
6. The coffee shops also are included in your all inclusive again we had no clue until the day we checked our
7 hot tub outside our room dripped water and couldn’t be used
8. Only cold water came out of the shower on one side
Stacy
Stacy (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月10日
Kaltrina
Kaltrina (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月7日
Anthony Bautista
Anthony Bautista (6 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月6日
My wife and I came with two of our great friends and had an amazing time at La Perla. The hospitality by the staff was amazing and the swim-up pool was perfect. Enrique, Alfredo, Alexis and Jesus at the reserve pool bar had the perfect drinks ready to go every day. I can’t say enough about the customer service at the resort. One of the best we have experienced.
Jhonatan
Jhonatan (4 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月17日
My fiancé and I had an amazing time at this resort. The food and drinks were amazing and the service of our butlers and conceirge was great! I would travel back to this resort again!!
Alicia
Alicia (5 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月10日
Matthew
Matthew (5 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年9月9日
Overall property was nice and clean, however the dining was horrible and the service was not very fast. Food options were minimal, and you had to make reservations to eat dinner anywhere but the buffet. The buffet was small and not good protein options. Also the American food options were just bad - they had a lot of Indian and bizarre foods available. Room service food was also bad and actually made us sick. We paid for an upgraded room but our provided concierge wouldn’t book reservations for our whole group. There were times when our room wasn’t cleaned until 3pm and there were not even that many people at the resort. Also, they wouldn’t serve us Baileys with our morning coffee until 10am but they were okay with giving us mimosas with alcohol - which doesn’t make sense. None of these have ever been issues at any other resort we’ve stayed at. Overall not impressed
Holly
Holly (8 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月4日
The beach area is nice and clean. It has a contemporary feel and smelled good
Bianca
Bianca (4 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月1日
Great resort
Elda
Elda (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月1日
EVERYTHING WAS EXCELLENT
Charisse
Charisse (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月30日
Nice staff, good food, good pool. I don’t want to leave.