We were given a room inferior than what we booked. Apart from that breakfast was nice, room was clean. Checked on at 3 but room only available after 4.
Ka Wah
Ka Wah (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 12 月 14 日
The staff were fantastic and helpful, the room was lovely and clean with everything I needed and had a fantastic view
Andrew
Andrew (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 23 日
This was a special booking for us. My mum got married here nearly 30 years ago. Due to ill health; this is their last time being able to get to the hotel. So we decided to surprise them with staying for the night…they thought they were just going for lunch.
I reached out to the hotel to explain the situation & from the get go; they were exceptional with their support in making it a memorable experience. Nothing was too much trouble. We were kindly gifted room upgrades to make it extra special. A picture from their wedding was emailed & they added it into my parents room.
The lovely ladies on reception helped delivering the surprise. Coming to the restaurant to deliver their room keys. A lot of “no, you’ve got the wrong people” & yes it’s for you…when it sunk in, there wasn’t a dry eye in the house.
It was such a special stay with so much sentimental value. I cannot praise the staff - everyone we interacted with were warm & welcoming.
The hotel itself has clearly changed a lot since they originally got married. The communal areas are absolutely stunning. Really modern. It felt like I could be in a beach club in the med (but snow when we looked outside!)
I cannot thank everyone enough for making it so special! I wish we could come back again!!