Todo muy bien, el personal en general muy atento y amable tratando de hacer lo mejor de la estancia, salvo 2 personas (capitanes de restaurante), que realmente fueron groseros, pero eso no fue impedimento para la diversión
真實旅客
2 晚友伴旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 30 日
La comida es muy rica en todos los restaurantes, el servicio muy bueno por parte de todos. Los cuartos y edificios en general les hace falta una renovación.
真實旅客
7 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 28 日
Nicole
Nicole (7 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 20 日
Héctor
Héctor (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 6 日
Excelente sitio
fausto
fausto (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 15 日
FABIAN
FABIAN (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 4 日
真實旅客
4 晚友伴旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 1 日
Issues with getting lounges around the pool and at the ocean. People leave their towels on the chairs and never seem to show up. Also towels are hard to get sometimes.
Elizabeth
Elizabeth (7 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 14 日
Yunis Lourdes
Yunis Lourdes (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 9 日
agustin
agustin (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 2 日
Servicio lento. En los. Restaurantes de especialidad.
FRANCISCO
FRANCISCO (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 12 月 31 日
Un buen hotel en una bella bahía
El hotel es muy bonito y con varios ambientes, los bufets de desayuno y comida son muy buenos, las hamburguesas junto a la alberca excelentes, los restaurantes de especialidad están bien a secas, tuvimos 3 habitaciones 5318 ( no se podía templar el agua de la regadera o fría o hirviendo), 5320 no servía la televisión, los snacks del servibar no se reponían diariamente, hace falta mas entrenamiento y atención al detalle,
Carlos Roberto
Carlos Roberto (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 30 日
Great resort, staff and service was the best I've experienced for any resort or hotel
Dale
Dale (6 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 27 日
Ricardo Alberto Aldape
Ricardo Alberto Aldape (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 25 日
Atmosphere very nice and friendly
Esteban
Esteban (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 24 日
Chelsey
Chelsey (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 12 月 20 日
My husband and I went for a week and had a wonderful time! The staff was amazing! The food could have been better at a few of the restaurants. They also used a lot of artificial sweeteners in their juices for cocktails. It was hard to find a beach cocktail that didn't have this in it. The hotel could use some updating but it was super clean. The beach was amazing and there was no shortage of palapa!
Deanna
Deanna (7 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 12 月 14 日
Pésima calidad de alimentos en todos los restaurantes y opciones para ordenar cualquier tipo de comida. La atención sumamente deficiente. El hotel hace caso omiso a mis solicitudes de emitir comprobante fiscal digital (factura) por mi estancia.
Sergio
Sergio (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024 年 12 月 13 日
The location of the property is excellent, staff were great and food was good. The property needs tobe renovated, a little dated for a aecrets resort.
Aaron
Aaron (8 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 12 日
Corey
Corey (7 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 12 日
EXCELENTE HOTEL
EXCELENTE HOTEL, EXCELENTES TODOS LOS RESTAURANTES Y LA PLAYA DIVINA.
monica
monica (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 12 月 11 日
Stayed here for 4 nights in December and overall I enjoyed my stay here. Having an ocean view room is amazing and the staff are all incredible and friendly. The property needs some real TLC. Peeling paint, lots of loose or missing tiles in the pool and just an overall refresh of this property is needed. Considering this is a 5-star resort, it was a real annoyance that there was a rarely a pool lounger available after 8am. Unless you get up at 6-6:30am to put a towel on a lounger(s) you were just hoping everyday to find one with an umbrella or shade. Equally disappointing was that the loungers would be untouched other than a towel on them for hours. So be prepared to eye up your desired spot when you arrive and then get up real early to claim it! The beach area was nice. Water was warm and the ocean mostly calm everyday. There’s some decent snorkeling near the rocks on east side of the beach. The food at the resort was just okay in my opinion. Again, as a 5-star resort I was expecting much better. I enjoyed Castaways the best as it was down near the water and the atmosphere and service were great. All the other restaurants are near the top floor of the main building and had the feel of being a mall food court with all them packed in side by side with no real atmosphere and anything to really differentiate the different styles. Up there, I ate at Spice and Tamarindo.
Johannes
Johannes (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 9 日
Property was excellent, the staff and customer service level here is amazing!! A few things to note:
- The restaurants are great, we loved the Japanese style and French one. I will warn in advance room service, the poolside grill, and buffet are NOT good. My wife got food poisoning from the poolside grill on the last few days of our trip..
- The relaxation factor here is excellent however if you are looking for more of a party/fun vibe this is not the resort for you. The pool is divided into a quiet and loud side, the loud side has a strict policy on certain music played at certain times and all activities are on a very tight schedule.
This was an amazing experience and we have plans to go back, just figured these two are important things to note when considering booking here!
Aidan
Aidan (9 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 9 日
Bruce
Bruce (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024 年 12 月 8 日
Very enjoyable vacation. Only downfall was getting food poisoning and lost an entire day at the resort.