The staff was very rude. Our room wasn’t cleaned, we weren’t given clean towels for the multiple days. When I called the front desk to talk about my issues I left a voicemail and they never called me back.
Amanda
Amanda (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 23 日
This is a really great place to stay while in Key West. We will come back to wonder place again. I loved the fact that we could get into the hot tub and anytime day or night. Loved the location. It was perfect for us.. Our room had a nice living room area as well.
Theresa
Theresa (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 20 日
This is a great place to stay! Staff was very friendly, easy check in and out. Great room, great ac, great breakfast! Will be bakc
Patrick
Patrick (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 18 日
The staff was excellent and accommodated my request.
Definitely will stay here again!
Demetrius
Demetrius (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 15 日
Check in was excellent we did not get the employees name but he had been an employee for a while he said. He was wonderful.
Only downfall was not the Inn fault we had some extra loud guest next door
JILL
JILL (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 11 月 14 日
A acustica do quarto é horrível! Ouvimos até o fechar do ziper da mala do hospede que estava no quarto logo acima.
José Roberto
José Roberto (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 11 月 13 日
Unfriendly checkin. Room was not even cleaned the one time they purportedly did so during a 3 night stay — just made the bed, took away used towels and left a pile of clean ones. Despite a daily resort fee that supposedly included 2 bottles of water each day, they never brought new bottles even with the room “cleaning.” Didn’t bring more toiletries (shampoo, body wash, lotion) even with “cleaning.” Room itself in mediocre condition. Be careful about whether you’re assigned to non-ground floor — no elevator.
Pallavi
Pallavi (3 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 11 月 10 日
Check in was slow and confusing. Room was a big disappointment. “Suite” was very cramped and bathroom was awful. Grout not scrubbed in decades, gray dirty caulking around tub. Needed a room for 3 and we had an extra person charge of $40/night. But that was for a terrible sofa bed with a very thin mattress, felt every spring underneath. Be sure you don’t get this “suite”. Whoever sleeps on the couch has to go through the one bedroom to reach the bathroom. In the room with the couch you can’t walk around the bed or open the mini fridge if the bed is pulled out.
The floors downstairs and up are very very uneven so be careful. They’ve laid vinyl flooring over the previous but it’s not at all level. They’ve tried to screw down some of the luxury vinyl plank downstairs in the dining area.
This is very much a 2 star operation.
The breakfast had make your own waffles, hard boiled eggs and yogurt which were appreciated. We also liked the happy hour of wine, cheese cubes and nuts.
Paying over $1400 for the 2 nights was even for Key West excessive. I was hoping for charm but it is just shabby and front desk people are not friendly. I’d advise looking elsewhere.