My stay was fine, nothing stand out awful. I would say that the hotel room was tired and tatty. Wallpaper peeling, stained carpet, dusty and the taps hadn’t been polished in a long time. I gave them a quick buff with a towel and all the watermarks came off.
Hotels please train your staff not to say your room number out loud when checking people in. This is a safe guarding issue and an easy fit.
Justine
Justine (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 4 日
Jed
Jed (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 4 日
A comfortable stay
The person working the front desk was lovely
And the entrance foyer lovely
The rooms were a little more dated but still comfortable
The tv signal wasn’t good but it was a wet and windy night too
I didn’t use any of the further facilities so couldn’t comment on those
A comfortable stay
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 9 月 4 日
Matthieu
Matthieu (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 26 日
A nice place.
It's a nice hotel. It's got character and the staff were helpful.
Mervyn
Mervyn (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 24 日
Simon
Simon (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 6 日
James
James (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 31 日
Brian
Brian (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 29 日
Sarah
Sarah (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 29 日
Stephen
Stephen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 27 日
The only issue was the fire alarm going off. It was a false alarm, but the staff worked quickly to resolve the matter with the attendance of the fire brigade
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 24 日
Adam
Adam (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 8 日
Star rating 4 - LAUGHABLE
I would not recommend staying at this property unless you fancy staying in a real Fawlty Towers hotel. (That would have been better to be fair)
Our room, President Suite, which advertises "seperate sitting area, seperate dining area" was actually a single chair and a coffee table. There was a cupboard "guest valet" nothing inside. The room was full of cobwebs. In the room was A/C however it did not work. In the bathroom there was a leaking tap we could hear dripping all night. Apparently there was no maintenance person because they didnt have one.
Sticking out of the wall in the bath/shower were 2 metal rods which we believe were the bare workings of the dripping bath tap. Dangerous to say the least.
The spa area some showers were not working. Some tiles fallen on the floor. Towels on the floor to stop slipping presumably where most places use mats. Steam room didnt smell the best.
Sauna missing slats some rotten.
The in pool glass doors seperating inside pool /outside pool didnt look like theyd been cleaned in a long time. The buttons for working the jacuzzi bubbles were not working. One was hanging off. Missing tiles leaving sharp edges. Outside the wooden pergola was in a state of disrepair. The patio area was a tripping hazard in places.
Just near reception was a champagne bucket with towels around it in the middle of the floor catching water dripping from the ceiling. No warning sign. I could go on but ran out of space.
One word to describe this hotel, Deplorable!
Amanda
Amanda (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 8 日
Gary
Gary (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 4 日
The decor is outdated all around the hotel. I found the restaurant menu to be basic and over priced. Would benefit from air-conditioning.
真實旅客
3 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 2 日
Understaffed
Waited ages to check in and thats the main problem the lack of staff. 35 degrees and the pool is boiling hot, whats the point in that? Tired room with no AC. Breakfast was good
Dave
Dave (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 30 日
Leighton
Leighton (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 30 日
Bit outdated and too many issues
Its hard to review this hotel. I largely received great service, the team serving me for dinner were so helpful as was the support from the Spa team. (Monday breakfast was not good),the room had mostly everything I needed and the hotel had an outdoor pool.
The problem was the outdoor pool was like a hot bath. it was warmer than the indoor bit. the excuse was that the sun had heated it and there was nothing to be done to cool it down. I managed to cool down by standing under the cold sprinkler in the garden. not something you want in 30 degress sunshine.
the hotel and rooms are simply outdated. added to this, no fridge, the kettle didn't work, the bath tap dripped and the bath had yellow marks, nobody came to make my bed during my stay and the bath soap was empty and I had to go asking for more coffee etc.
The food was not good. I'd argue that it was largely frozen. probaby a cost cutting exercise rather than chef ability. They don't serve lunch even though on Saturday I was told the chef would make me something on Sunday, they changed their mind when they found themselves short of staff. Most of us ended up ordering delivery food for dinner
I now know why it was reasonably priced. It could be really good even with the outdated decor
Nancy
Nancy (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 29 日
christine
christine (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 29 日
Poor quality room, 1980’s decor and in need of decoration, no air con.reception manned by someone who didn’t seem to know what they were doing.definitely not worth the money
Robert
Robert (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 27 日
Peter
Peter (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 23 日
Very pleasant stay
Very nice hotel with good food, pool and helpful staff.
Paul
Paul (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 7 日
We were recommended to use this hotel by a couple who have stayed there twice before. It is a clean , smart and has good Kerb appeal. The only disappointment was that it was a warm day and upon entering our room we noticed it was very warm in there and upon trying to use the air conditioning we found it was broken and not working. I contacted the reception asking if I could be moved to another room. I was told that there were no spare rooms available. I found this strange because it was a Saturday, and I noticed several keys hanging up behind the reception desk, suggesting that spare rooms were available. I noticed that there was an upright fan in the room, which suggested to me that they were aware of the air conditioning problems before I was allocated the room. Anyway I asked for another fan because the single fan was making no real difference. The man on the reception said he would try to get us another fan. Unfortunately, no fan arrived and we had to just ' Grin and Bear it ' The stay was spoiled by this small air con problem. I would stay there again if the management could guarantee that I had a fully functional bedroom.
Overall, this is a good-looking hotel spoiled by poor maintenance.
Jim
Jim (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 6 日
Nice unique hotel, only stayed one night, but no issues and noce spacious room
David
David (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 6 日
We love staying here, close to train station to access London.
The rooms are nice and able to use the swimming pool in the spa. Really good breakfast.
Could do with a little update with paint.
Will be back