When we arrived, we were asked to wait in the lobby and were brought a drink. We weren’t sure what caused the delay as we arrive nearly an hour after check in. Once ready to go to the room, there was no bellhop to assist with our luggage and were shown the original room we booked. We were told by reception that there was a room with a balcony and jacuzzi available for a paid upgrade. We asked to look at it because there was a smell in the original room. We decided to pay for the upgrade, but truly wish we had not and just moved hotels.
We were in a Deluxe Suite with jacuzzi, but had to deal with small bugs in the bathroom (pictured) and pigeon feces all over the top balcony. The mattress is quite dated and had a large indentation in it from so many guests sleeping there. The tiles on the rooftop balcony were not secured and were wobbly.
On our 2nd night, the wardrobe light stopped working and that’s when we discovered that it was a magnetic rechargeable strip light. We attempted to go to breakfast twice during our stay, yet we were unable to find anyone in the restaurant on both instances.
Ultimately, with the bugs, fences and lack of service, we felt that this was far from a 5-star hotel. We had moved from another 5-star hotel in Valletta, which was impeccable. During our stay there, we were going out and about and were not arriving back at the hotel until 18:00-19:00. Had we actually been exploring around Mdina, we certainly would have moved hotels.