Does Kinta Kan Cabañas Hotel Playa del Carmen offer free cancellation for a full refund?

Yes, Kinta Kan Cabañas Hotel Playa del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Kinta Kan Cabañas Hotel Playa del Carmen?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Kinta Kan Cabañas Hotel Playa del Carmen?

Sorry, there's no onsite parking at Kinta Kan Cabañas Hotel Playa del Carmen.

What are the check-in and check-out times at Kinta Kan Cabañas Hotel Playa del Carmen?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Kinta Kan Cabañas Hotel Playa del Carmen?

No, this hotel doesn't have a casino, but Riviera Gran Casino (9-min walk) is nearby.

What is there to do at Kinta Kan Cabañas Hotel Playa del Carmen and nearby?

Have fun with nearby activities like jet skiing, scuba diving, and windsurfing. Kinta Kan Cabañas Hotel Playa del Carmen also has a garden.

What's the area around Kinta Kan Cabañas Hotel Playa del Carmen like?

Kinta Kan Cabañas Hotel Playa del Carmen is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 4 minutes' walk from Playa del Carmen Maritime Terminal. Travelers give top marks for the hotel's prime location.

Kinta Kan Cabañas Hotel Playa del Carmen, Playa del Carmen: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Feb 3, 2023

Lovely location , very nice rooms, friendly and professional staff.

Herberto, 3-night trip

10/10 Exceptional

Dec 5, 2024

When I open the curtains in the morning, the view of the beach and ocean was stunning

Robert, 4-night trip

10/10 Exceptional

May 10, 2024

This was a lovely hotel, walking distance to most areas. Food, shopping, ferry, and tours. Everyone was great, it was quiet, clean, safe and most of all great beach access!!! Looking forward to my next holiday here..

bobbie, 7-night trip

8/10 Very good

Nov 1, 2023

The location is great with a beautiful view of the beach and easy access to it . The hotel room needed some work , the shower head didn’t really work , the hot water would run out quickly so you have to take quick showers ,and the bathroom sink smells horrible every time you run water

Ingrid, 4-night trip

8/10 Very good

Nov 22, 2023

Really good location for staying in Playa Del Carmen, literally right on the beach. Bungalow rooms were basic but good for the price. Beach club was really good. Pool area really good. Only issue with the room was that the shower didnt work very well and took about ten minutes to heat up when running, but not a big problem. Two minute walk from fifth avenue.

Rhys, 11-night trip

10/10 Exceptional

Jun 13, 2023

We stayed in a Oceanview room, which had an excellent view. There are only upstairs rooms with oceanviews (5, I think) and you can see Cozumel on the horizon. There are only stairs- no elevator, which was fine with us. The staff was very helpful, and accommodated all of our requests. We would absolutely stay here again, the price/value was the best we've had in the Playa del Carmen area.

Beauregard, 4-night trip

8/10 Very good

Jan 29, 2024

I like that they change the linens & towels everyday. We left 2 pairs of shoes in the room when we checked out,they secured it & returned to us, very honest people. Location is very convenient for our group & our intention for this trip which is to explore around town by biking & walking. It is also a beachfront property which is amazing! The issue with the property were very small washroom/shower, poor water pressure, small breakfast servings.

Maritoni, 4-night trip

8/10 Very good

Feb 28, 2023

Majority of the staff was awesome especially the crew on the beach restaurant bar.. front receptionist wasn't very accommodating with our early arrival or late flights.

Larry, 6-night trip

2/10 Poor

Feb 29, 2024

Everything was horrible!!

Ruben, 2-night trip

8/10 Very good

Jan 22, 2025

The layout and details of the hotel are beautiful and it’s location right on the beach is terrific. However, we stayed through New Year’s Eve and it was so noisy until 4 AM and that’s when we finally fell asleep. The manager could have gone to the small group that was making all the noise and told them to stop, but he didn’t. The cleaning staff was good, but never gave us the number of towels we needed even though we kept telling them every day. We also had a couples massage on the beach in front of the hotel. The prices were almost New York prices, but the masseuse works constantly talking and picking up their phones and texting. It was so annoying and they are hired by the hotel. Incredibly unprofessional.

Afshan, 4-night trip

6/10 Good

Oct 15, 2023

There was no wifi during our stay and they kept saying it was gonna get fixed eventually

Claudia Itzel, 2-night trip

2/10 Poor

Oct 11, 2023

Bad

Manuel, 2-night trip

8/10 Very good

Feb 8, 2024

Nice place, good location

Overall we had a pleasant stay.. The pros- lovely small hotel with a charming pool and wonderful beach lounge chairs. Excellent location..Just steps away from the ADO bus terminal and 5th Ave. Walking distance to the ferry. The beach is one of the best in Playa Del Carmen with soft powder sand and crystal clear ocean. The staff was friendly and kind. Loved that it was adults only. Cons-This hotel owns a few rooms across the street which are not ocean front nor poolside. They resemble a very rustic hostel rather than a boutique hotel. Our room was very basic and had a straw roof. The noise level at night was unbelievable. Do not get conned into accepting these rooms. The next day we requested to be moved into the main hotel location and it was a 100% improvement. None of the rooms have a fridge, kettle, or hairdryer. It’s a real inconvenience if you stay for a long time.

Lisa, 4-night trip

2/10 Poor

Jun 1, 2024

Hotel Boutique Kinta Kan - Adults Only] [Hotel Address] [City, State, Zip Code] Subject: Refund Request for Unsatisfactory Stay Dear [Hotel Manager/Hotel Management Team], I hope this message finds you well. I am writing to express my disappointment regarding my recent stay at Hotel Boutique Kinta Kan in Playa del Carmen, Quintana Roo. While there were aspects of my stay that I thoroughly enjoyed, unfortunately, there were significant issues that greatly impacted my overall experience. First and foremost, I would like to acknowledge that the room I stayed in and the amenities provided were as described and listed on the website. I appreciated the comfortable accommodations, access to the pool, and especially the beach amenities such as tables, chairs, and umbrellas. The hotel's location proved to be convenient, allowing easy access to the beach, local restaurants, and entertainment along La Quinta Avenida. Additionally, the proximity to the ferry for Cozumel and the ADO bus station facilitated our travels to Cancun and to and from the airport. The beach bar with lounge chairs, swings, and beds added a fun and enjoyable element to our beach experience. However, the most significant issue I encountered during my stay was the malfunctioning TV in my room. Despite promptly notifying the staff upon check-in, the issue persisted throughout my four-day stay. Despite assurances from the staff that it would be promptly fixed, the problem was never addressed. Additionally, several

Juan, 3-night trip

8/10 Very good

Jan 7, 2024

There's a lot to like about this property and a few things that can be improved on, but overall we had a great stay at the Kinta Kan. The location is fantastic. We took the ADO bus from the Cancun airport for about $30USD for two people each way. It's an hour ride and the bus comes every 20 minutes. The bus station is 500 feet from the hotel. The hotel is close to restaurants and shopping but is situated on a popular public beach, so there's noise all day. You get free access to beach chairs and umbrellas from the hotel, but service for food and drinks is slow when it's busy. There are no rooms in the hotel itself with direct beach access, although I can't speak to the cabana section of the hotel. The staff is friendly and many of them are proficient in English. I had no trouble communicating with any of them. We had an issue one day when our A/C stopped working. We were offered a number of solutions, including an alternate room to sleep in for the night. The room was smaller and not as nice, but they fixed our A/C the next day. They ask you to sign a code of conduct agreement when you check in, likely to ensure that nobody is throwing loud parties. Lots of reviews complain about weird towel rules, but we didn't get charged for mucking up the towels at all. For some reason, they use very strongly perfumed toilet paper and don't provide conditioner, so maybe bring your own if those are an issue. Beds were a bit firm, pillows a bit lumpy, but we had a great stay. Thanks!

Heather, 5-night trip

2/10 Poor

Mar 22, 2024

The hotel and outside areas are in horrible condition.. pictures on the website are at least 15 years old.the room was in need of repairs due to deferred maintenance. False advertising to say the least.There was no restaurant -the room was across the street all the pictures are lies. Now the room was BAD Missing tiles in the shower, toilet paper holder was torn off the wall, the “rain shower head” was broke so the water poured from the broken plastic like a 1” garden hose, the mirror was broken and hanging loose off the wall. There was visible black mold on the walls and ceiling even with a dehumidifier running the beds were WET with moisture and smelled of mold and mildew. Like a gross basement. I have asthma so I immediately complained to management that it was a major health hazard for me to stay in that room. He agreed and said the room should be repaired before renting it out again. He asked the owner if we could be moved due to my health. Owner said NO he doesn’t care about me, my health or Expedia!! To move across the hall same room and issues for $600 more. Which I refused to do. We stayed out of the room except to sleep and I still ended up with an upper respiratory infection which ruined my vacation requiring medication and staying out of the sun!! The staff cared and was excellent.

Cynthia, 8-night trip

6/10 Good

Mar 12, 2024

I chose this property because of the location. Right on the beach. My room had great views. Reason for booking. The reviews were very conflicting and I understand why. Parts of the place are run down and despretly need attention. My room was overlooking the beach but there was so much wrong with it. The safe was broken and didn't lock. The sliding patio door didn't lock. The sheets didn't appear crisp white and had permanent stains on them. The window was very dirty. I was concerned because the safe and door clearly were tampered with. I travel alone and didn't feel safe. I was placed in another room once I asked. I appreciated this aspect. Thank you. The pool water looked like it needed some care. The staff were just doing their thing. Front dest staff was great. Beach aera. Noone ever came to take my order. I always had to go ask, but they were friendly about it. I understand that not all things can be updated all the time. I understand that this is on the lower spectrum but location is the attraction. What i don't understand is those simple things that can be done with regular maintenance. Remove the broken safe out of the room. Fix the locks, don't use stained sheets. Wash the windows, at least inside. Fix the awful broken curtains. That would make a difference. These are simple little things that are ignored but make such a difference. They don't take much effort. If you can overlook these things, stay here for the location.

Beata, 5-night trip

2/10 Poor

Jul 29, 2025

En la reservación muestra vista al mar específicamente la opción elegida y al llegar te dicen que es problema de la agencia. Igualmente dice king size el tamaño de la cama y nos dieron matrimonial. Al reclamar la actitud fue muy mala del personal y echaron la culpa a Expedia por reservar mal.

Paolo Pedro, 1-night trip

8/10 Very good

Jul 29, 2025

Buena ubicación y buena vista. Solo no nos habían avisado que el hotel ya no era el de la ubicación señalada sino que lo absorbió el hotel de enfrente. Viajamos con un menor de 10 años y el check inn fue lento porque la recepcionista comentó que necesitaba consultarlo con su jefa debido a que ese hotel era solo adultos, cuestión que nunca nos fue informada. Afortunadamente se nos respetó la reservación (ya estaba pagada al momento de arribar) y pudimos hospedarnos. El baño es una miniatura, al sentarse en la taza las rodillas pegan a la pared :’)

Veronica, 2-night trip

6/10 Good

May 6, 2025

Changed to their property in front the beach club but the lady in charge of the beach club once you pay doesn’t want you using the services. However the hotel staff were awesome they go above and beyond cery helpful.

Maria, 13-night trip

10/10 Exceptional

Apr 24, 2025

Muy buena recepción me senti como en casa

Josué, 3-night trip

10/10 Exceptional

Apr 17, 2025

Perfect

Abbas, 3-night trip

10/10 Exceptional

Apr 4, 2025

Jesus A, 1-night trip

4/10 Fair

Mar 15, 2025

Esta muy céntrica!! A un paso de la playa y de la 5ta avenida! 👌 El personal es sumamente amable. Las áreas de oportunidad: -Amenidades de la habitación, en especial el baño, para poner los accesorios - El baño no tiene ventilación,

SANDRA FONSECA, 5-night trip

10/10 Exceptional

Mar 10, 2025

Muy buena opcion

SANDRA SARAY COCOM, 1-night trip

Kinta Kan Cabañas Hotel Playa del Carmen

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