The room (lord percy I recall) was very dated, with cracked tiles in the bathroom and no shampoo in the shower, just conditioner and body wash.
The toilet seat would not stay lifted, not an issue for me but it was for my boyfriend.
The spa was beyond disappointing - the sauna and indoor jacuzzi were out of order which is unacceptable considering the amount you pay to attend the spa for the day. We were never informed thar these facilities weren't working on arrival. I had to try 6 lockers in the changing room before finally gaining assistance from the reception where the lady reset my band. This may sound trivial but considering the calibre of this establishment I would not expect this.
Lastly, there was a razor by the outside hydropool which was a health and safety issue more than anything else, I appreciate the spa cannot control what guests bring in and out of the spa but I am surprised this wasn't picked up on the cameras.
Marlon in the spa restaurant was the highlight, he truly went above and beyond - shame this wasn't the case throughout the hotel and spa. Although I must mention that there was food splattered up the wall in the corner where we were seated for lunch.