6/10 不錯
2019年3月19日
Frontdesk staff didnot properly discharge her duty
1) We have several occasions to book hotel rooms through the hotel.com web page. We have the experience that the quality of hotel rooms are lower if we book rooms through hotel.com. For example, the hotel room booked through hotel.com are normally (i) in lower floor level; (ii) the room normally facing street / car park, which is more noisy; (iii) locality of room is remote from the lift, which we have to walk a long distance to the room. This is the first time that gave us such impression but we always have that impression.
2) We called to the front desk staff stating that we would like to borrow scissors. The staff replied that she could borrow it to us but stating that there is no manpower to deliver the scissors to our room and she could not leave the front desk because she was on duty at that time. In turn, she requested us to go to the front desk to collect the scissors by ourselves.
However, after we have finished the conversation with the front desk staff, my daughter immediately went to the front desk to collect the scissors but nobody was there at that time. My daughter has waited there for five minutes but still cannot see the front desk staff.
Chan
Chan (3 晚家庭旅程)
Hotels.com 真實旅客評價
