We stayed here for a weekend and unfortunately had a very disappointing experience. The property is newly renovated and advertised as a “boutique stay,” but the reality did not live up to the marketing.
Our room was so humid that our clothes and suitcases are wet. We couldn’t sleep because the sheets were damp all night. I raised the issue both on day one and again before checking out. The front desk clerk eventually told me I needed to turn on a “dehumidifier option” on the AC; a detail that was never explained.
On our first morning, the milk was so spoiled that even staff commented on how bad it smelled. It was never replaced during our entire stay, despite the property advertising “coffee service all day.” On day two there was no milk at all, and by day three we were told there was “no opportunity to order milk.” The “English muffin” provided was so stale it couldn’t even be split open and was hard as a rock. When I pointed this out, I was told it was simply the brand.
Housekeeping is offered only every four days unless requested, which we understood. I requested on Friday that our room be cleaned Saturday, and again Saturday morning. Despite both requests, when we returned from an all-day wedding event, the room had not been touched. When I asked at the desk, I was told “they must have forgotten,but it’s not my job.”
The same staff member repeatedly told us issues were “not his problem.” At no point did anyone take ownership or attempt to make our stay more comfortable
