We stayed during the X'mas period and it's quite full so maybe that's why we got bad rooms. Still we expect more from a 5-star hotel for problem solving.
Humidity was bad in our rooms and lots of water stain on the wall. My pictures may be too dark to see but it's actually quite large and bad on the wall. And it also gave a bad smell.
We asked for either a dehumidifier or another room, and it took a long time, and each staff asked us to go to another person for help...and they showed up with some lemongrass aromatherapy things.
I think it's an okay 3.5 star hotel, but we are disappointing given the fact it's marketing as 5-star.
真實旅客
1 晚友伴旅程
10/10
The buffet is perfect you can't find nearby
The room is nice and cosy with two front door separate the mosquitos
nice
2/10
Bad customer service,can not believe why the hotel can reach to 4 star hotel with this kind of terrible customer service! 4星级酒店的服务水平太差,这种态度国内的快捷酒店都不如。
Jiana
2/10
Very bad experience!!! Never ever come back!!! The hotel is totally spoiled by tourist group!So bad service and bad attitude and it doesn't matter you are happy or not, because they will received many tourist group anyway since Kandy is hotspot for people from all over the world!!! They are not worry about no customer someday. Too bad it carries good name Cinnamon. Suggest to stay Regent hotel which is 5 minutes away and has good value and service.
非常差的酒店服务,态度恶略! 酒店已经被一群又一群的游客宠坏了,他们不怕得罪客人, 因为每天又会有新的游客来。 离它5分钟远的地方有好酒店-REGENT, 价格服务都很好,最好选择那里。
NA
8/10
飯店不在Kandy市區內,離市區車程約15-20分,整體c/p很高,bar及餐廳環境也很好
james
6/10
Slightly retro but well appointed. nice pool and outdoor area. scenic. lots of stairs. very attentive staff. lots of food choices, not enough authentic dishes. why pasta station and sweet n sour pork? breakfast lots of vegetarian options.
Wolfgang
3 晚友伴旅程
2/10
Margaret
2 晚行程
10/10
Neloufer
2 晚行程
10/10
The hotel was clean and well furnished. We had a balcony room which had fabulous view of the river, a great place for watching nature around you. It was very peaceful. The pool area is good with separate pool for toddlers. This also overlooks the river. The staff were excellent. All polite and helpful which you find a lot in Sri Lanka. The restaurant was buffet style and food good quality. We had an excellent 2 nights in Kandy. Hotel situated short distance from Town centre, uphill. Just a short ride in tuk tuk.
Anne
2 晚行程
10/10
One of the best buffets that I've ever had. Very authentic.
The pool was nice, and the balcony was a nice surprise as well.
The resort sits on the bank of a river so walking is a bit limited.
The staff goes above and beyond.
Robert
1 晚行程
8/10
Overall old but good. Nice stay
Vivek
2 晚行程
8/10
As
Vivek
1 晚家庭旅程
10/10
真實旅客
2 晚行程
10/10
真實旅客
1 晚行程
8/10
Good hotel & staff
tyler
2 晚行程
8/10
Ramasamy
1 晚家庭旅程
8/10
Service, rooms and comfort was spot on. Can do better with food options and quality.
Anthony
1 晚家庭旅程
10/10
Ramasamy
1 晚行程
10/10
Kolitha
1 晚行程
10/10
Staff were so attentive and eager to help. Beautiful surroundings, great location. Food was excellent. Would definitely come back.
Jocelyne
2 晚行程
10/10
This was a great stay! Comfortable and clean rooms. We loved the buffet breakfast, the hoppers were amazing!