我可否免費取消斯特靈烏塔蕨山酒店的預訂，並獲發全額退款？

可以。斯特靈烏塔蕨山酒店在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

斯特靈烏塔蕨山酒店是否允許寵物入住？

是的，狗隻可入住，總共只限 2 隻，每隻寵物的重量上限為 30 公斤。此住宿收取每隻寵物每日 INR2000的費用。住宿設有飲食器皿。

斯特靈烏塔蕨山酒店是否設有店內泊車位？

是的，此住宿設有免費自助泊車及代客泊車服務。

斯特靈烏塔蕨山酒店是否有提供機場接駁車服務？

是的，來回機場接駁車有提供服務。

斯特靈烏塔蕨山酒店的登記入住及退房時間為何？

登記入住開始時間：14:00；登記入住結束時間：18:30。退房時間為 11:00。住宿可提供零接觸登記入住與退房服務。

斯特靈烏塔蕨山酒店店內與附近有什麼好玩？

於溫暖的月份，歡迎暢玩射箭等活動。你可充分善用蒸氣室、SPA 服務及電子遊戲室等其他設施/服務。斯特靈烏塔蕨山酒店亦備有野餐區及花園。

斯特靈烏塔蕨山酒店內或附近是否設有餐廳？

是的，此住宿附設餐廳。

斯特靈烏塔蕨山酒店附近區域有何特色？

從斯特靈烏塔蕨山酒店出發，短短 6 分鐘步程可到卡寧夫人的座位，6 分鐘步程即達第二次世界大戰紀念柱。

烏塔卡蒙德斯特靈烏塔蕨山酒店優惠

Q: 斯特靈烏塔蕨山酒店是否有提供機場接駁車服務？

是的，來回機場接駁車有提供服務。

Q: 斯特靈烏塔蕨山酒店內或附近是否設有餐廳？

是的，此住宿附設餐廳。

8/10 很好

2025 年 9 月 12 日

Gangwoo (1 晚商務旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2024 年 3 月 18 日

The services was pathetic. Most of the area was booked for private parties so we couldn't go anywhere. It was like staying in a hotel and not resort. Also, during checkout they took more amount from us. When I checked it, and asked for a refund, they said they have initiated the refund. But I never got it back. They are just thiefs who show you the correct bill. But in final bill which they don't show you they add many bills twice.

Himani (1 晚行程)

Expedia 真實旅客評價

10/10 完美

2024 年 2 月 11 日

Excellent Service

theja (2 晚行程)

Expedia 真實旅客評價

2/10 欠佳

2023 年 12 月 29 日

DO NOT BOOK THIS PROPERTY - NOT EVEN MATCH 2 star STANDARD. Recently stayed here with family for 2 days. To start with no staff to help in checkin process or luggage, have to ask multiple times. Then, room allocated was a pathetic dirty room with no view -- unless they consider teenshade as a view. Nothing, happened even after complaint, just the false promise to get the room changed next day (I already arrived in evening, then to pack luggage next morning doesnt make sense at all). Cherry on the cake was -- TV not working, kettle not working, for room service u have to wait for hours for just getting water refill. Bathroom drains were blocked. And, best part they serve in room food in disposable like pizza delivery which though was just coming from one floor below but was served cold with very high price. I have stayed in other Sterling properties during same trip as well in past, they are good but this property definetly has some issue so pls refrain from booking this unless u want to spoil ur holiday.

Deepak (2 晚家庭旅程)

Expedia 真實旅客評價

6/10 不錯

2023 年 4 月 24 日

Location is good. Relationship manger started with his sales pitch even before I had checked in. Despite requesting to take this up later as I was tired, he continued to keep pitching. Cleanliness wasn't great and despite having a Premium suite the room had no view. Overall no value for money

Deepti (2 晚行程)

Expedia 真實旅客評價

4/10 一般

2022 年 12 月 9 日

anwar (2 晚行程)

Hotels.com 真實旅客評價

6/10 不錯

2022 年 12 月 7 日

Access road is really bad, Hot water is not available for the second person, need to wait 25 minutes to get enough hot water for the next person. All glasses for drinking water had a faint smell of kerosene. Great location, superb views, excellent breakfast and dinner buffet.

Expedia 真實旅客評價

4/10 一般

2022 年 11 月 29 日

Average stay experience

The choice of room provided to us was very average for the pricing. After spending 10k for a night we expect a balcony at the least. The room was big though. The view from the room was not that great. The kitchen closes at 3 pm with limited food options, taste wasn't great either.

Hemanth (1 晚家庭旅程)

Hotels.com 真實旅客評價

6/10 不錯

2022 年 10 月 25 日

A mixed bag of good, bad and ugly

The stay was a mixed bag really. While the location of the resort is excellent, the roads leading up to the resort are terrible. The same goes for the staff, a mixed bag. Some staff members were very kind and courteous while others were not. There were 3 of us staying in your privilege suite and I called in to request an additional duvet 3 times. The duvet was not provided and the Housekeeping, as well as the front desk, stopped answering calls from my room. Now, this behaviour will ensure that I do not ever come back despite a few good people working in your resort who were very kind and helpful throughout our stay.

Aseem (2 晚家庭旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2022 年 7 月 9 日

srisurendrakumar (2 晚行程)

Expedia 真實旅客評價

6/10 不錯

2022 年 6 月 9 日

Dinner buffet is too crowded. Delay in response of staff for anything.

Rohini (2 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2022 年 3 月 3 日

Kimfa (1 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2022 年 1 月 30 日

One of the best Hotels with Best scenic view. Lots of Indoor games along with Adventure sports within Hotel Campus. Manojit was very helpful and very humble. Our food request was well taken care and overall experience was excellent.

RONAK B (2 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2021 年 11 月 12 日

very Nice Property

Proverty is very Nice and hospitality is very good

Neha (1 晚家庭旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2021 年 10 月 16 日

Absolutely horrible horrible access routes to this hotel. Pick any other place.

Sampath (2 晚家庭旅程)

Expedia 真實旅客評價

2/10 欠佳

2021 年 1 月 27 日

Viveganandan (1 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2021 年 1 月 14 日

3 晚行程

Expedia 真實旅客評價

10/10 完美

2020 年 2 月 17 日

Very good location

nilesh (1 晚家庭旅程)

Hotels.com 真實旅客評價

4/10 一般

2019 年 8 月 23 日

Access road to the property was horrible and similar was the parking situation. It took more than 45 minutes to get my car out. Room charges were exorbitant. The mattress was 'spring type' and hurt the back. Floor boards were squeaky. Staff was very helpful, especially the duty manager Mr. Arun. Food quality was great with a lot of variety.

2 晚行程

Expedia 真實旅客評價

8/10 很好

2019 年 5 月 14 日

2 晚行程

Expedia 真實旅客評價

4/10 一般

2018 年 12 月 28 日

Not a good one, basic amenities were not provided like hand towels, washroom was flooding though corrected later, very slow service restaurant

4 晚行程

Expedia 真實旅客評價

4/10 一般

2018 年 12 月 25 日

The stay was not comfortable at all. 1. The rooms given to us didn't had a tea kettle and the room service didn't delivery tea as they were short of staff. 2. Got the TV working after multiple complaints. 3. Request for room heater was fulfilled after full 24 hrs of request 4. And to make the things ever more terrible, the security guard opened the side door of the room and came into our room at 11pm without even knocking or informing us. Ridiculous.. and to top it all answer given was that they were just checking the door lock

Gaurav (2 晚家庭旅程)

Hotels.com 真實旅客評價

8/10 很好

2018 年 12 月 24 日

Peaceful and relaxed place . Great food and staff General cleanliness was poor. Rooms were not cleaned on time . Bathroom was moldy

2 晚友伴旅程

Expedia 真實旅客評價

8/10 很好

2018 年 11 月 14 日

Family visit

Great stay

ARINDAM (2 晚家庭旅程)

Hotels.com 真實旅客評價

6/10 不錯

2017 年 4 月 17 日

Crowded Ooty

Ooty town and the surrounding slopes (other than tea gardens) are littered with plastic and garbage. Nightmare traffic, poor road maintenance, and surging crowds - not what you expect at a getaway hill destination. Fern Hill resort was mixed - crowded, little noisy. The facility is clean, but needs better maintenance. The plumbing needs an upgrade, the TV didn't work, the window stays were broken. The espresso machine was not working for many days.

Hotels.com 真實旅客評價

斯特靈烏塔蕨山酒店

Sterling Ooty Fern Hill

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常見問題

我可否免費取消斯特靈烏塔蕨山酒店的預訂，並獲發全額退款？

斯特靈烏塔蕨山酒店是否允許寵物入住？

斯特靈烏塔蕨山酒店是否設有店內泊車位？

斯特靈烏塔蕨山酒店是否有提供機場接駁車服務？

斯特靈烏塔蕨山酒店的登記入住及退房時間為何？