I asked if I could have a room with a bathtub when I checked in. You might think that a simple request. I was told my room had been already assigned. From the activity I could tell there were probably many other rooms available. Very bad customer service!
Stephanie
Stephanie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 25 日
Jean-Paul
Jean-Paul (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 25 日
Parfait
Tout le monde aux petits soins aimables et sympathiques
Très agréables !
Arnaud
Arnaud (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 23 日
david
david (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 23 日
Vincent
Vincent (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 23 日
Víctor Manuel
Víctor Manuel (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 23 日
Murat
Murat (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 22 日
Petri
Petri (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 19 日
Takanori
Takanori (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 17 日
Julien
Julien (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 5 月 16 日
Dreadful service and torture chamber of a room
Check in was terrible. Only one person on duty despite there being a queue of people. Was told at the desk that I had left on my previous visit without paying a restaurant bill. That however was inaccurate, I had checked out on my previous visit and told everything was in order. I therefore assumed that my meal had been debited from the card I had offered as a deposit. As this was in the early hours of the morning and there was a queue of people waiting to check in I left it till the morning when I had an early departure. However as punishment for what the hotel saw as my transgression I was given a room on the top floor right beside the lift. It was like trying to sleep in a box that is subject to constant scraping and thumping. Needless to say I got no sleep even with earplugs in. I complained when I checked out both about the accusation of leaving without paying my restaurant bill and the horror that had been my room. The desk staff said they would deal with the matter by email. I received nothing from them except a copy of my bill.
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 12 日
Room was fine and very near terminal. Booked for final night in France to avoid travel hiccups. It is easy to miss where you can have the car pull in for reservation. We had no towels, first time they brought one to share, eventually we got the full complement. Bottom line: super convenient but check bathroom supplies before you call it a night.