We always stay around Piazza Navona in Rome because we know our way around the streets from there, but our usual hotel was fully booked. We will not be staying at this hotel ever again. The rooms were not clean, and we had to keep our shoes on in the room because it was dirty. Every time we showered the bathroom would flood into the bedroom, so we had to use most of our towels for that instead of for our bodies. Everything had a thick layer of dust on it, and we had to dust everything, including the vents, when we arrived because we were sneezing so much. One of the families we travelled with had to complain about the broken air conditioner multiple times and were eventually moved to a different room. The other party had mold in the corners of their room. The beds were hard like slabs of rock, so we didn’t sleep well at all. Most of the staff were lovely, but the hotel leaves much to be desired. One day we asked for a taxi to the train and the lady said it would be there at 3:30 so we could catch a 4:00 train. When we came down at 3:15 no taxi was ordered and we missed the 4:00 train and had to wait 1 hour for the next train making us late for our plans. Also - the city tax is not €3.50/adult per night as advertised, it was €6/adult per night… the hotel chooses how much they charge based on the star rating of the hotel and we paid the cost of 4star hotel, which I would gladly pay if the hotel was worth it. We just felt very ripped off at the end of the vacation.
