Had an incident on the check out day, and the hotel staff didnt even try to reach out to make a statement or explanation.
Worst than that, they ignored all of our messages and contacts.
Too bad, because that turned our stay a terrible Mess! Would never recomend or come back.
It is not sorry all the money that we spent!.
Leonardo
Leonardo (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 1 日
Too expensive and poor conditions, the spa , the restaurant
Ernesto
Ernesto (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 23 日
Everything was good and beautiful in this place i love it
Henry
Henry (12 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 26 日
Property is beautiful and the rooms are unique and special. Great service from the team across the campus. Convenient location for north part of Tulum.
Josel
Josel (9 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 4 月 3 日
James
James (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 2 月 8 日
Absolutely horrendous customer service. We’ve been loyal guests for years, spent absurd amounts of money, and were improperly charged for a “late check out fee” despite being at desk at requested time, and they refused to provide explanation nor any receipt/documentation. High turnover rate with staff (everyone friendly has left) and we will never come back. Most unprofessional customer service and check-out experience. Still owed thousands in refunds for “up-charges” and no one there will do anything. Safe location but all other features that made PPP great in the past are now a distant memory. Will consider legal recourse.
David
David (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 1 月 3 日
Morgan
Morgan (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 1 月 3 日
Lucas
Lucas (6 晚行程)
Orbitz 真實旅客評價
10/10 完美
2024 年 12 月 19 日
Morgan
Morgan (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 15 日
Morgan
Morgan (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 4 日
Best stay at papaya playa
Krutarth
Krutarth (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 3 日
Fue una buena experiencia!
Manfred
Manfred (4 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 11 月 20 日
Sarina
Sarina (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 11 月 19 日
Best place to stay to attend Full Moon Party. Entrance for the guests is complimentary. The beach is beautiful. The courtyard is dreamy.
Anna
Anna (2 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 10 月 16 日
Best place ever, we love every second there, they have a peaceful beach, nice rooms and a fantastic staff
Alexandra
Alexandra (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 9 月 28 日
Celina
Celina (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 9 月 25 日
Lovely resort great staff and amenities!
Jodey
Jodey (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 9 月 23 日
Otel güzel
Otel çok güzel sadece kahvaltı seçeneğimiz fazla yoktu bi tost birde meyve tabağı ve çay verdiler diğer her şey ekstra yediğimiz kahvaltı için ekstra ücret normal kahvaltı fiyatından daha pahalıydı
Bülent
Bülent (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024 年 9 月 10 日
Pesadilla Playa Project
Pesadilla Playa Project. Un lugar totalmente sobrevalorado. No limpian la alberca privada, el restaurante es una absoluta estafa en la que dos cervezas y un par de hamburguesas te terminan saliendo en mas de 125 dólares.
El Beach Club ya no tiene nada de ambiente. Los camastros se ven viejos y sucios. Ni siquiera tienen la delicadeza de revisar si los frascos de jabón y shampoo tienen producto.
Muy mala experiencia en un hotel cien por ciento diseñado para estar a los turistas. Tan acostumbrados están a que los huéspedes se vayan antes de tiempo que ni siquiera les sorprendió que hiciéramos checkout antes de tiempo.
Es más, ni siquiera nos preguntaron las razones de nuestra partida, lo mínimo que uno esperaría de un hotel con ese tipo de costo.
Mauricio
Mauricio (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 9 月 9 日
We enjoyed the place a lot
Steve
Steve (4 晚行程)
Orbitz 真實旅客評價
4/10 一般
2024 年 9 月 7 日
Victoria
Victoria (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 9 月 3 日
Facility is a bit old
Koichi
Koichi (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 9 月 2 日
Giuseppe
Giuseppe (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 8 月 26 日
Jose Luis
Jose Luis (3 晚行程)
Expedia 真實旅客評價
4/10 一般
2024 年 8 月 19 日
Didn’t change the towels and clean the rooms, even when we asked. Food and drinks cost you an arm and a leg! Like 16 CAD for a bottle of water and 36 CAD for a shot of regular tequila.
Our room that we booked was not available! They “did us a favour” and put 6 of us in a 3-room “villa” and charged us 200 USD extra! The “lobby” is an open air area and super hot and humid. In general I found Tulum as an unreasonably expensive and reap off place! Guys think it’s Ibiza or something. And you have to be very careful, they just charge for every single stupid thing. And many times double and triple if you don’t notice.