There was a problem with the reservation but it is not the hotel's fault, but Hotels.com that apparently has recurring issues with the premises perhaps poor communication.
We had to wait a while, but the gentleman at the reception was helpful in resolving the matter.
The room was clean and and very comfortable. WiFi slow everywhere. The food was ok, but our server was excellent and very professional unfortunately I didn't catch her name, but thank you.
Baldassare
1 晚行程
10/10
Chantelle
1 晚行程
10/10
Les
1 晚行程
10/10
Giovanni
1 晚行程
6/10
Frederick
3 晚行程
6/10
Joshi
3 晚家庭旅程
6/10
Daniella
2 晚行程
10/10
Christina
1 晚行程
10/10
Easy access to the ski hill
Chris
3 晚友伴旅程
10/10
Rooms were modern and Hotel had good Facilities.
Larry
1 晚行程
10/10
Stephanie
1 晚行程
2/10
raymond
1 晚行程
6/10
The hotel is well located at the bottom of ski slopes. The hotel does not have any cable or staellite TV. The hotel was overcrowded, i didn't use the outdoor spa because about 20 persons and many kids were in it at all time. Breakfast was disapointing. They offer pre-wrap egg sandwich, warm bottle of juice, cereal or french toasts. On arrival, the hotel didn't have my reservation, but lady at front desk was super nice and found me a room at the rate i booked on hotel.com.
Frederick
5 晚商務旅程
8/10
Man Wai
2 晚友伴旅程
10/10
It’s good place for a ski trip
Shiu Tung
2 晚家庭旅程
8/10
Continental breakfast could be expanded - limited options to choose from. We stayed in O’Brien’s north. Great access to the skill hill but the sound transfer with the room next door was awful. Noise could easily pass through the two hotel rooms. Staff were kind and accommodating and the ski hill is great for families. We will be back.
William
3 晚家庭旅程
8/10
Julie was excellent
Claudie
1 晚行程
6/10
Laurie
2 晚行程
10/10
We didnt actually stay due to an accident before arrival. Staff was very understanding and helpful. Will stay in the future
James
1 晚浪漫旅程
6/10
We recently stayed at the O’Brien South Condo. The condo itself was very new and clean. If you are skiing, it is only 50 or so feet from the lifts which is great for coming back to the condo throughout the day to warm up and have lunch. Particularly convenient if you have little ones joining you on the slopes. Despite being clean and new, the condo wasn’t well set up and we felt a little more detail listed in the booking would have been helpful to allow us to prepare for our stay. The condo was advertised as a hotel room but ended up being more like an air bnb. Things we needed that weren’t there included a broom, door mats and dish towels. There was a Keurig coffee maker that worked well but only 3 coffee pods stocked which had us having to ask for more from front desk which is located on the other side of the resort. There was a TV but no channels or streaming services available. We had to go to the front desk for linen for the pull out couch and were given a big garbage bag of linen to then carry all the way back to the place on our own. I’m okay with this sort of task but recognize that some people may not be- so I would suggest calling ahead to ensure you know what you’re booking.
All in all we had a great trip, the skiing was fabulous and would stay again. Hoping that these details can be ironed out before we go back!
Jenny
3 晚家庭旅程
8/10
The property was newly renovated and clean. Staff accommodating and friendly.
Down side: Hot tub was out of service and restaurant closed for dinner the night we stayed so we had to go elsewhere to eat