Not just bad—extremely bad . I sat waiting for the check-in for two hours . Despite being asked, they didn't provide even a single towel for the entire time I stayed there. Room service did not show up even once. No one helped when I arrived.
Abdul
Abdul (5 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2026 年 3 月 19 日
everything was rubbish
Mohammed
Mohammed (28 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2026 年 2 月 11 日
Good
Desta Kedir
Desta Kedir (7 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2026 年 2 月 11 日
Good service. The hotel provide transport to Masjid Al Haram but sometimes come late and they don’t have early in the morning. But generally it is good.
The reception is open 24 hours but language problem. They don’t speak English, almost they don’t otherwise they are helpsom.
Desta Kedir
Desta Kedir (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2026 年 1 月 17 日
Fena değil
Bilal
Bilal (10 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 12 月 28 日
The check in process was very poor
Ibrahim
Ibrahim (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 12 月 19 日
Kamer proper, prijs kwaliteit zeker ok
Attia
Attia (7 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 12 月 15 日
CHEIKH
CHEIKH (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 11 月 13 日
The word that best describes the hotel is fantastic!
There are three buses operating 24 hours a day to take you to the Haram and bring you back (it’s only a 5-minute ride).
The bus leaves every 30 minutes. The reception team is very kind, the hotel is very clean, and everything you need is available in the lobby.
Thank you for the wonderful hospitality!
Abdelhak
Abdelhak (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 10 月 19 日
fatuma
fatuma (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 3 月 11 日
Generally, it wasn't good value for money though it was cheaper than other hotels during Ramadan season. Transportation from and to Haram was around the clock free of charge.
Check in process took a bit of time to confirm my booking first of all then again waiting to prepare the room as it was not ready despite being at hotel after 1800.
The Bed was not comfy and sheets were not clean.
No housekeeping in all three nights despite asking for room cleaning and towels and been promised twice it will be sorted and at the end nothing has happened.