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Hilton Queretaro

4.5 star property
Luxury hotel with 2 restaurants, near Aqueduct of Santiago de Querétaro

Choose dates to view prices

Photo gallery for Hilton Queretaro

2 bars/lounges
Lobby
Lobby
Terrace/patio
2 restaurants, breakfast served
Near Paseo Querétaro Shopping Center, Hilton Queretaro offers an upscale retreat. Relax with spa services like a manicure/pedicure or lounge by the outdoor pool with cabanas and sun loungers. Connect to WiFi, enjoy al fresco dining at one of two restaurants, and appreciate the helpful staff.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Connecting rooms available
  • Bar
  • Pool
  • Pet friendly
  • Non-smoking
  • Gym

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness center
  • Children's pool
  • Room service
  • 24-hour business center
  • Conference center
  • Business center
  • 7 meeting rooms
  • Meeting rooms

Feel at home (6)

  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
$139 nightly
The total price is $166
Oct 26 - Oct 27
Total with taxes and fees

Why we love this property

Culinary delights everywhere
Al fresco and poolside dining awaits at 2 restaurants. Grab drinks at 2 bars, order in-room champagne, or plan private dining after winery tours nearby.
Dreamy bedside bliss
Premium bedding with Egyptian cotton sheets creates a luxurious sleep experience. Champagne and turndown service await behind blackout drapes.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Egyptian cotton linens
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Egyptian cotton sheets, premium bedding, in-room safe, desk

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Egyptian cotton linens
  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible (Mobility, Hearing, Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
TV
Premium bedding
Blackout drapes/curtains
Egyptian cotton linens
  • 581 sq ft
  • Sleeps 2
  • 1 King Bed

Presidential Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
TV
Premium bedding
Blackout drapes/curtains
Egyptian cotton linens
  • 1184 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Egyptian cotton sheets, premium bedding, in-room safe, desk

Room, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Egyptian cotton linens
  • 581 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Bar (on property)

Grand Fiesta Americana Queretaro

  • Pool
  • Pet friendly
  • Free parking
  • Free WiFi
9.4 out of 10, Exceptional, 1,009 reviews
$181 nightly
The price is $218
Oct 26 - Oct 27
Total with taxes and fees
Grand Fiesta Americana Queretaro
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About the neighborhood

Map
Anillo Vial II Fray Junípero Serra 1500, Colonia Arboledas, Querétaro, QUE, 76140

What's nearby

  • Aqueduct of Santiago de Querétaro - 4 min drive - 3.8 km
  • Paseo Querétaro Shopping Center - 5 min drive - 5.3 km
  • Josefa Ortiz de Domínguez Auditorium - 5 min drive - 5.0 km
  • Corregidora Stadium - 6 min drive - 6.5 km
  • Querétaro Convention Center - 9 min drive - 9.9 km

Getting around

  • Queretaro Intl. Airport (QRO) - 37 min drive

Restaurants

  • ‪Tacos El Pata - ‬18 min walk
  • ‪La Parilla Leonesa - ‬16 min walk
  • ‪Starbucks - ‬3 min drive
  • ‪Chili's Grill & Bar - ‬19 min walk
  • ‪Los Gaspachos - ‬19 min walk

About this property

Hilton Queretaro

When you stay at Hilton Queretaro, you'll be within a 10-minute drive of Aqueduct of Santiago de Querétaro and Josefa Ortiz de Domínguez Auditorium. Guests can indulge in mani/pedis, and Thandi, one of 2 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool, and a 24-hour fitness center. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 139 rooms
    • Arranged over 9 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: noon
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 46 lbs per pet)*
    • Service animals welcome
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • Free secured, covered onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:00 AM–11:00 AM
  • 2 restaurants
  • 2 bars/lounges
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's pool

What to do

  • Winery tours nearby

Working away

  • 24-hour business center
  • 7 meeting rooms
  • Computer station
  • Coworking spaces
  • Conference center (120298 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2010
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • An outdoor pool
  • At least 10% of profits reinvested in community & sustainability
  • No plastic drinking straws
  • Banquet hall
  • Reception hall
  • Traditional architecture

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Area rugs in public areas
  • Smooth flooring in public areas
  • Tile flooring in room

Room amenities

Be entertained

  • 65-inch TV
  • Cable TV channels
  • Streaming services

Home comfort

  • Air conditioning and heating
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Bathtub only
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Thandi - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Restaurante Terraza - This family restaurant is located by the pool. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 349 for adults and MXN 150 for children

Renovations and closures

The property will be renovating from October 6 2025 to November 5 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Children & extra beds

  • Rollaway beds are available for MXN 400 per stay

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 1000 per pet, per week

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, and a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.

Also known as

Crowne Plaza Hotel Queretaro
Crowne Plaza Queretaro
Crowne Plaza Queretaro Diamante Hotel Queretaro
Crowne Plaza Queretaro Hotel

Frequently asked questions

Does Hilton Queretaro offer free cancellation for a full refund?

Yes, Hilton Queretaro does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hilton Queretaro?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Hilton Queretaro?

Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 46 lbs per pet. There's a charge of MXN 1000 per pet, per week. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Hilton Queretaro?

Yes, there's free self parking.

What are the check-in and check-out times at Hilton Queretaro?

Check-in start time: 3:00 PM; Check-in end time: noon. Check-out time is noon.

What is there to do at Hilton Queretaro and nearby?

Hilton Queretaro has 2 bars and an outdoor pool, as well as a 24-hour fitness center.

Are there restaurants at or near Hilton Queretaro?

Yes, there are 2 onsite restaurants, featuring alfresco dining.

What's the area around Hilton Queretaro like?

Hilton Queretaro is located a short 18-minute walk from Plaza Boulevares Shopping Mall.

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Reviews

Hilton Queretaro Reviews

8.4

Very Good

8.6

Cleanliness

7.8

Amenities

8.8

Staff & service

8.4

Eco-friendliness

8.0

Property conditions & facilities

Popular mentions

Room
Service staff
Lobby
Shower
Bed

Reviews

10/10 Exceptional

Excelente
Gerardo, 1-night trip

8/10 Very good

Nice place with limited limited transportation options, but good place to stay
Pedro, 2-night trip

2/10 Poor

The hotel charged for two items that they lost. They concluded that I took them.
XAVIER, 4-night trip

10/10 Exceptional

.
Ricardo, 1-night trip

10/10 Exceptional

Staff was very helpful from the start. Very pet friendly ,Max sure appreciated the treats!
Diana, 2-night trip

10/10 Exceptional

Ok
alejandro, 3-night trip

8/10 Very good

The rooms are older, but I like that. The staff was nice. Spacious and comfortable. The entrance is not well marked as it is right on a 2 way road and another hotel next door. They could advise that they are under renovations because the entrance in the hall is cut off and they still charge full price.
Julien, 1-night trip

2/10 Poor

When I communicated with the hotel about my issues. The individual did not care in the least. He offered no substantial help of any kind. I will make sure to tell everyone I can to never stY there.
Michael, 1-night trip

8/10 Very good

Under construction. LOUD! No warning of construction on Expedia site and hotel site was down. We were promised noise would end at 6 pam and this promise was broken.
Genevieve, 1-night trip

2/10 Poor

The property is under operator transaction, that is, it is going to become Hilton Hotels, but ALL AREAS are being remodeled, the dust is terrible, it is only fair that I mention that it is being remodeled and the guest decides if they want to take the room with them. risks of discomfort
Victor, 3-night trip

2/10 Poor

Very disappointed with the hotel, unfortunately my husband became ill were we couldn’t make it to our reservation. I called the hotel directly to at least change the dates and they denied and charged us the stay, even though I explain the situation and had Expedia call aswell. Very disappointing. I understand their are rules and restrictions but their are case by case when you can provide proof of the situation
Jesus, 1-night trip

6/10 Good

Pros: The rooms are large, clean, and comfortable. The view is spectacular. Neutral: The breakfast was average. No labeling and very few options for people with allergies. Cons: The property was under renovation so the lobby and all common areas were either off limits or full of dust and construction equipment. The noise of the renovations was very loud, lasting until 10:30PM one night. The staff were not apologetic at all. When the renovations are done and Hilton takes over the hotel management, it should be a terrific hotel. Special thanks to Expedia customer service for contacting the property about the renovations and advocating for me as their customer.

2/10 Poor

The worst hotel in Queretaro

I recently had the unfortunate experience of staying at a hotel that ranks as the worst I've ever encountered. The room's condition was appalling – upon entering, I was greeted by leftover toilet paper on the floor, a broken soap stand in the shower, and a mattress so uncomfortable it was impossible to ignore. The room was permeated by a persistent cooking odor, as if someone had been preparing food in it all day, further compounded by an air conditioning unit that buzzed and whirred throughout the night, disrupting any chance of peaceful rest. Beyond the room's physical shortcomings, the service, or rather the lack of it, was equally disappointing. I have never encountered such a stark absence of hospitality and care during my extensive travels to Querétaro – having stayed in various hotels on more than 20 occasions. The severity of these issues compelled me to cut my planned six-night stay short, leaving after just one night. In an utterly unfair situation, I was forced to pay for an additional night simply to expedite my departure. This financial penalty added insult to injury, cementing my decision never to return. For those considering a visit to Querétaro, I implore you to seek accommodation elsewhere. The city boasts many superior hotels that promise a more pleasant and hassle-free stay. Please, do yourself a favor and avoid this hotel at all costs.
aldo, 6-night trip

10/10 Exceptional

Todo excelente y los servicios igual la habitación limpia
arturo, 1-night trip

8/10 Very good

Al registrarnos nos dijeron que incluía desayuno y nos dieron horario. Al dia siguiente desayunamos ligero y nos lo cobraron que no estaba incluído, por el precio pudimos haber desayunado mucho mejor en otro lugar.
Mario Humberto, 2-night trip

6/10 Good

Ruidoso y miente la descripción

Muy mal, la habitacíón una junior suite no tenía tina como decía la descripción. Además hay una alcantarilla abajo de la habitación y cada que pasa un carro por ella hace ruido que no nos dejó dormir.
ROCIO, 1-night trip

6/10 Good

10-night trip

10/10 Exceptional

Luis, 1-night trip

8/10 Very good

Baltazar Mauricio, 1-night trip

10/10 Exceptional

Todo bien
Jorge, 1-night trip

10/10 Exceptional

Los Hilton siempre han sido excelentes hoteles
Ariane, 1-night trip

4/10 Fair

Llegamos por un evento en el mismo Hotel 1hr antes del checkin. necesitabamos cambiarnos y solo nos daban la habitación si pagabamos $50usd. Si no teníamos que esperar. Es abusivo y siendo que ibamos a un evento con muchos cuartos reservados en ese hotel. Ninguna consideración. Solo pagando nos daban el cuarto. El personal de recepción fue grosero. No volveré a este hotel
Raul, 1-night trip

10/10 Exceptional

Me agradó todo, solo que en el baño no tienen tubos de seguridad para adultos mayores al bañarse.
Patricia, 2-night trip

10/10 Exceptional

salem, 2-night trip

10/10 Exceptional

VICTOR H, 2-night trip