My daughter and i had to spend two nights taking old showers. Electricity kept going out and when they changed our room they didn’t advise that the room would be a down grade and there was no discount or anything due to the down grade. The nee room was dirty and none of the remotes had batteries. When we entered the room it was hot and stuffy. And had to wait an for someone to buy batteries so we left the property and came back. I do not recommend this property and will never stay there again. Dates were 12/18-12/22.
Kimberly
Kimberly (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 12 月 16 日
issam
issam (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 12 月 12 日
Brett
Brett (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 12 月 11 日
We had a suite which is nice, the single rooms were very small so best to upgrade if you can.
John
John (7 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 12 月 7 日
Rente la habitación con piscina jacuzzi, no funcionaba y el agua estaba sucia, con algas. La gente por el jacuzzi y no era apto para utilizarse
myriam
myriam (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 11 月 24 日
The room was semi clean, they could have done better. A few black hairs on my bed and a hair clip that some left on the handle of the barroom door. The “jacuzzy” on the balcony was dirty and not even water coming out.
And definitely not hot water which I mentioned 3 times and they never did something about it.
Betsabe
Betsabe (2 晚商務旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 11 月 24 日
No me recibieron, no tenian luz, ni siquiera enviaron un mensaje avisando. Tuve que buscar otro hotel llegando a la propiedad.
David
David (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 11 月 20 日
Karime
Karime (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 11 月 13 日
Marc andré
Marc andré (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 10 月 26 日
Balcony tub is nice but you will need to clean it first and the hot water will run out before filling but you don’t need it haha. Staff is really nice although only the Manager speaks English. The area is not as developed as hotel zone and you will need a scooter. But I stayed here for 5 days and loved it
JaQuetta
JaQuetta (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 9 月 16 日
Hotel muy comodo en Tulum con alberca privada
Muy cómoda la habitación, con piscina privada y aparte la alberca grande, lo unico es que esta medio escondido pero aun asi es buena su ubicación
Alan Axel
Alan Axel (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 7 日
Rosa De Los Ángeles
Rosa De Los Ángeles (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 7 月 29 日
Un hotel relativamente nuevo, un hotel demasiado bonito, muy cómodo las camas y facilidades, se encuentra en el centro de Tulum, muy fácil acceso y la recepción muy amables. La mejor opción para hospedarse.
Esteban
Esteban (5 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 22 日
The property is extremely cheap, and it is truly what you pay for. The hotel has no warm water in the shower, no iron or other essential “hotel items” but the employees are extremely considerate and helpful. Construction is happening consistently and while not disruptive there are random workers walking around the premise. The pool is very clean and the hotel overall is very empty which is nice. It is a bit far from the beaches and hotel zone so I’d recommend a rental scooter or ATV which you can rent from the premise. It is close to the downtown area but very safe and convenient
Victoria
Victoria (6 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 7 月 20 日
Very inconvenient.
Sadly I can’t give this hotel a good score. When I arrived I was greeted at the front. The gentleman checked me in no problem. But then could not get my credit card to work to pay. Tried twice. I’d had no problems anywhere else using the same card so I think it’s a problem with the machine or the connection. Then we agreed I’d pay later. I was then given the key for a room on the 4th floor. No elevator. No bellmen. I had to drag my bags up about 9 sets of stairs at the very far end of the building. Then, at the top, about to die, I had to walk all the way back to the front of this very long building. I had requested a lower floor but I did not check to see if there was an elevator. Once in the room the issues started. The WiFi is spotty. Tried to call the desk. Doesn’t work. Tried to WhatsApp the main number. No one responded. Could not reach anyone by several methods. That would be bad if you had an emergency. Then I never saw the man again. I left messages that I was checking out early on my departure date to catch my flight. No response. He called after I’d left the country and I paid him, no problem. I wouldn’t try to skip out. But it’s not a place I’d ever stay again. If you like running up and down a bunch of stairs each trip then enjoy.