Positives:
-felt very safe
-property is beautiful
-was not crowded/no issue getting chairs at all pools
-bed was very comfortable
-view from room (5th floor King beachfront-you could hear the ocean waves from the bed)
-location
-affordable
-drinks were good
-nondairy powder creamer and almond and coconut milk available for coffee (hot only no iced coffee)
Negatives:
-food was awful (worst at any all-inclusive I have stayed at)/only had one good meal (Italian restaurant-that you couldn't just walk into you had to make a reservation ahead of time even if it was empty)/dessert was such a disappointment (during 4 night stay I only had one redeeming item-flan)/snack bar was decent (saved us on 2 different occasions)/after 4 night stay only had few items that were ok at buffet (chicken and pork tacos were the highlight)
-called for room service one night-was never delivered-when I called they said "omg sorry so busy we won’t get to you"
-shower drain clogged entire trip/shower never got hot
-toilet leaking
-no hand towels
-bath mat taken 2 days in and never replaced
-had difficulty communicating with most staff (most were friendly)
-resort was undergoing construction in several areas (which is why we upgraded to beachfront)
I would not stay here again and I cannot recommend.
Robyn
4 晚行程
8/10
I have been staying at this hotel for the past 15 years. I still love the location and the beauty of the hotel but It was recently bought by another company, and now it is also part timeshare. The hotel is beautiful, the food is still very good, but the service is much different. It’s not as friendly and personable as it once was. The other change is because of the timeshare option now, there are segregated portions of the hotel that you no longer have access to because it’s for the members only. It feels very cold and elitist. Still a beautiful hotel, just not the same experience as it has been for so many years. I will be looking for a new place to stay in San Jose Del Cabo.
Angie
2 晚商務旅程
10/10
Our 10 day stay here was amazing......the staff were all fantastic especially the pool bar staff Randell Zaryl Sam and Avi.
Food was plentiful and great choices....our favorite restaurant was the Italian.
Rooms were always clean and house keeping staff friendly and helpful.
Only problem we had was the night manager who was extremely rude and mean to us - 2 senior ladies - when we asked for some help......he needs some manners.
Diane
10 晚行程
6/10
the management has serious problems. 1) For 2 evenings there was no hot water. Warm but not warm enough for a comfortable shower. 2) housekeeping left us only 1 towel and two face clothes even after I tipped the cleaner! We had to wait for towels before we could shower. 3) Restaurant service is incredibly slow. 4) Food varies from good to poor, with the majoring being poor. 5) Bed is very firm memory foam, not good for side sleepers like me. I woke several times each night in pain. 5) Listen to the negative reviews. They speak the truth. If you go here, you take your chances.
真實旅客
4 晚行程
6/10
The hotel was clean and the staff was friendly. Shopping was an easy walk and the Market was a 20 min bus ride. The food was below average, not much variety and one night they closed all the restaurants and had only a fancy outdoor gathering that I didn't like. The one thing I couldn't believe was no one was allowed to go in the ocean! That is why I go to Mexico, for the beach and and water.I will give them 5 stars for the entertainment. They put on a show every night. It was the first time in Cabo but it doesn't even compare to Puerta Vallarta.
Daniel Brian
7 晚浪漫旅程
8/10
1. Website said free transportation it was 50 us
2. Beds hard
3. Food choice was not great some dinners did not eat
4. Special restaurants could not go into if had plastic shoes flip flops or open sandals
But overall plan to come back in dec
Cheryl-Ann
9 晚行程
10/10
Holly
1 晚行程
4/10
First...it took about an hour to check in. We had been standing in line for about 15 minutes with one person at the counter. A second employee came and took someone that just walked through the door. That felt like a slap in the face. We booked on line but they had trouble finding the reservation. When they did finally find it, they said we only paid for one person. I had the email receipt that showed two people. It got resolved but not without a bunch of extra time. We were put on the 5th floor without them telling us the elevators were not working. I felt we paid a premium. It would have been nice if they acknowledged the long wait and two elevators not working.
Ty
1 晚行程
8/10
Friendly staff, room was ok needs a bit of an update bathroom tap dripped; complimentary bar was not really stocked had 2 beer no other options not convenient if not a beer drinker! Nice to have the bottled water
Vivian
7 晚家庭旅程
6/10
Está en remodelación y todavía hay aspectos por mejorar. Los alimentos son poco variados
Samuel
4 晚家庭旅程
10/10
Property was get for your money but service is not to good.
Lizeth
3 晚家庭旅程
10/10
Virgen Suyapa
3 晚浪漫旅程
8/10
Alyssa
7 晚行程
10/10
It was an excellent experience at gr solaris lighthouse with one exception: last sunday 3 pm we were at the reception to stay at our "single king size bed in a seafront room." That was our choice, through Expedia website. They didn't have the room. They proposed a double bed seafront room. We didn't accept it, we were only 2. It took them 2 hours to ready the room. We were able to receive the room at 5pm.
Cenap
5 晚家庭旅程
8/10
We enjoyed our 10 night stay and can’t say enough about the amazing staff. They were so helpful and friendly. There are lots of choices for food and 2 bars to get drinks from. Our room was cleaned and restocked every day. They did have shortage of towels from time to time. Beds were comfortable and always had hot water for our showers.
We walked or took the bus to many places in the area and always felt safe.
Jenny
10 晚行程
2/10
Nothing to say ! Never going back
Robert
3 晚家庭旅程
10/10
Resort was awesome! All the staff are very nice and resort itself is kept up. Highly recommend!
Reid
6 晚友伴旅程
8/10
Everything wasgood, except no wifi in room. 2 of 3 elevators not working in our building
michael
9 晚行程
10/10
Server gisela was extraordinary by far the best server we had