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Encanto Acapulco

5.0 star property
Bayfront resort with 2 restaurants, near Chapel of Peace

Choose dates to view prices

Escape to Encanto Acapulco, where ocean views meet luxurious comfort. Unwind with a facial or hot stone massage at Spa Mar Abierto, then savor Mexican cuisine at one of the two on-site restaurants. With a swim-up bar, outdoor pool with sun loungers and free in-room WiFi, your stay will be nothing short of blissful.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Bar
  • Electric vehicle charging point
  • Pool
  • Gym
  • Spa

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Hot tub
  • Pool bar
  • Swim-up bar
  • 24-hour room service
  • Massage/treatment rooms
  • Babysitting

Feel at home (6)

  • Children stay free
  • Babysitting (surcharge)
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
$356 nightly
The total price is $419
Dec 8 - Dec 9
Total with taxes and fees

Why we love this property

Spa sanctuary
The full-service spa offers daily treatments in specialized rooms. Wellness amenities include a health club, fitness room, and hot tub.
Artful luxury retreat
Marvel at the Beaux Arts architecture of this boutique resort. Dine at ocean-view, garden-view, or pool-view restaurants for scenic meals.
Delicious dining options
Enjoy Mexican and international dishes at two restaurants with scenic views. Two bars and cooked-to-order breakfast enhance the dining experience.

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Ocean Balcony Suite - King

Ocean Balcony Suite - King | 1 bedroom, premium bedding, minibar, in-room safe

Ocean Balcony Suite - King

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
LCD TV
Pillow menu
Renovated in 2024
Premium bedding
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Pillow menu
Blackout drapes/curtains
  • 656 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Pool Villa - King

Ocean Pool Villa - King | 1 bedroom, premium bedding, minibar, in-room safe

Ocean Pool Villa - King

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Private pool
Air conditioning
LCD TV
Pillow menu
Renovated in 2024
Furnished balcony or patio
Private pool
Individually furnished
Individually decorated
Air conditioning
Pillow menu
  • 1227 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Balcony Suite - 2 Double

Ocean Balcony Suite - 2 Double | 1 bedroom, premium bedding, minibar, in-room safe

Ocean Balcony Suite - 2 Double

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
LCD TV
Pillow menu
Renovated in 2024
Premium bedding
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Pillow menu
Blackout drapes/curtains
  • 656 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Designer Suite - King

Ocean Designer Suite - King | 1 bedroom, premium bedding, minibar, in-room safe

Ocean Designer Suite - King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
LCD TV
Pillow menu
Renovated in 2024
Premium bedding
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Pillow menu
Blackout drapes/curtains
  • 1001 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

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Outdoor pool, free cabanas, pool umbrellas

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  • Pool
  • Spa
  • Pet friendly
  • Free parking
9.4 out of 10, Exceptional, 723 reviews
$385 nightly
The price is $452
Nov 17 - Nov 18
Total with taxes and fees
Banyan Tree Cabo Marques
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About the neighborhood

Map
Jacques Cousteau 51, Fraccionamiento Brisas del Marques, Acapulco, GRO, 39887

What's nearby

  • Chapel of Peace - 7 min drive - 2.3 km
  • Punta Diamante Beach - 10 min drive - 4.2 km
  • Icacos Beach - 16 min drive - 4.5 km
  • Arena GNP Seguros - 17 min drive - 7.1 km
  • La Quebrada Cliffs - 45 min drive - 14.2 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 15 min drive
  • Airport shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • ‪Sí Señor Acapulco - ‬8 min drive
  • ‪Praya - ‬8 min drive
  • ‪Zibu - ‬4 min drive
  • ‪Hotel Encanto - ‬5 min walk
  • ‪Sirocco - ‬4 min drive

About this property

Encanto Acapulco

Situated on the bay, Encanto Acapulco is a great choice for a stay in Acapulco. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and RestauranteTerraza, one of 2 restaurants, serves Mexican cuisine and is open for breakfast and lunch. Other features of this luxurious resort include an outdoor pool, a poolside bar, and a health club.

At a glance

DONE

Hotel size

    • 44 units
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free covered onsite valet parking
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Offsite

    • Beach shuttle*
    • Shopping center shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–noon
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Free daily reception
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Babysitting (surcharge)

What to do

  • Beach shuttle (surcharge)
  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center (1018 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach shuttle (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 2009
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Health club
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Massage/treatment rooms
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • Local artist showcase
  • No plastic water bottles
  • Banquet hall
  • Outdoor furniture
  • Beaux Arts architecture

Accessibility

  • Elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site
  • Pool hoist on site
  • Pool access ramp on site

Room amenities

Be entertained

  • 42-inch LCD TV
  • Premium cable channels
  • Streaming services

Home comfort

  • Air conditioning
  • Minibar
  • Slippers
  • Children's slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding
  • Travel crib

What to enjoy

  • Furnished balcony/patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Spa Mar Abierto has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

RestauranteTerraza - Overlooking the ocean and pool, this restaurant specializes in Mexican cuisine and serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting).
Restaurante Origen - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 40 per accommodation, per night

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 35 to 55 for adults, and USD 20 to 40 for children
  • Airport shuttle service is offered for an extra charge of USD 90 per vehicle (roundtrip, maximum occupancy 4)
  • Beach shuttle and shopping center shuttle service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Children under 11 years old are not allowed in the swimming pool without adult supervision
  • Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Encanto Acapulco
Encanto Hotel
Hotel Encanto Acapulco
Encanto Acapulco Hotel
Encanto Acapulco Resort
Encanto Resort
Hotel Encanto
Encanto Acapulco Resort
Encanto Acapulco Acapulco
Encanto Acapulco Resort Acapulco

Frequently asked questions

Is there a pool at Encanto Acapulco?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Encanto Acapulco?

Sorry, pets aren't allowed.

Is parking offered on site at Encanto Acapulco?

Yes, there's free valet parking. Electric vehicle charging is available.

Is airport shuttle service offered by Encanto Acapulco?

Yes, an airport shuttle is available. The charge is USD 90 per vehicle roundtrip.

What are the check-in and check-out times at Encanto Acapulco?

Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at Encanto Acapulco and nearby?

Encanto Acapulco has a spa and an outdoor pool, as well as a health club and a garden.

Are there restaurants at or near Encanto Acapulco?

Yes, there are 2 onsite restaurants, featuring alfresco dining, Mexican cuisine, and garden views.

Does Encanto Acapulco have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Encanto Acapulco like?

Encanto Acapulco is in Brisas del Marqués, a short 1-minute walk from Capilla Del Atardecer.

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Encanto Acapulco Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

View
Lobby
Room

Reviews

10/10 Exceptional

Excellent!
Magally, 2-night trip

10/10 Exceptional

amazing

10/10 Exceptional

Tpdo muy bueno.
Patricio Eduardo, 2-night trip

10/10 Exceptional

Nos quedamos sin agua a medio gas njsbonae en la regadera
Gabriela, 3-night trip

10/10 Exceptional

.
Julian, 2-night trip

8/10 Very good

Muy buen hotel que todavía tiene posibilidades de

En general todo el personal muy atento. Hubo algunos detalles, desde tener que mandar a alguien de mantenimiento para arreglar una llave que goteaba, un tubo de la regadera zafado y lo más increible de todo, no tenían cobijas!!! Frente a nuestra alberca hubo un espejo de agua que hoy se ve muy desarreglado y una obra parada que afecta la vista y la decoración. Por último, nos llevamos la sorpresa de que permiten apartar camastros... lo cual no es digno de un hotel de esta categoría.
Alejandro, 2-night trip

10/10 Exceptional

Simplemente maravilloso!!
Karla, 1-night trip

10/10 Exceptional

El hotel es una maravilla. La atención de todo el personal es muy muy muy bueno. Sin duda regresaré como lo hemos hecho antes. Todo el staff nos brindó la mejor de las atenciones. Gracias totales.
David, 3-night trip

2/10 Poor

Hotel viejo y sucio

El hotel tenía sábanas y toallas viejas. La habitación tenia una limpieza deficiente, el piso tenía mucho polvo. Pedimos servicio al cuarto y tuvimos infección estomacal por una hamburguesa en mal estado. En general el hotel no tiene mantenimiento y la limpieza fue muy mala. Hace unos años nos había gustado este hotel, pero actualmente ha decaído.
2-night trip

8/10 Very good

Es una belleza de hotel, sin embargo hay que darle mantenimiento a la alberca. El servicio del mesero de la alberca es pésimo, está enojado, en la cuenta agrega platillos que no pedimos. Es grosero. La habitación es una belleza, faltan amenidades, el jabón es escaso. El servicio del restaurante es lentísimo. Los alimentos muy buenos Amo el hotel! seguiremos visitándolo, ojalá hagan algo con el mesero de la alberca! ,
Luis Gerardo, 3-night trip

4/10 Fair

Decepcionada

Por el precio que pagas esperas mucho, pero en nuestra experiencia faltaron muchas cosas, cuando llegamos (6pm) no tenían nuestra habitación, esperamos como 3 horas y nos la dieron una habitación que tenía fuga de agua y la tele no servía :/ La comida es mala. El hotel es hermoso y el servicio bueno pero le hace falta calidad a las cosas.
El atardecer se ve precioso del Hotel
Tiene un diseño arquitectónico muy cool
La habitación que teníamos Fue con alberca privada
María del Rocío, 2-night trip

4/10 Fair

Bonito, pero no volveré

El hotel muy bonito y la comida espectacular. Las albercas necesitan mantenimiento. Durante mi estancia pedí una cobija y me dijeron que “no manejaban cobijas” ¿en un hotel? me pareció bastante anormal. Todo lo demás estuvo perfecto hasta nuestro check out. Lo hicieron bastante complicado y hasta ahora me siguen poniendo pretextos para no entregarme mi factura.
FRANCISCO, 4-night trip

8/10 Very good

Alimentos un poco malos servicio excelente
German, 1-night trip

6/10 Good

No tan bien...

Desafortunadamente a la llegada fue un problema que nos dieran la habitación temprano aun y cuando el hotel estaba casi vacio. Les avisamos un día antes y por mas que les pedimos que fueran flexibles ya que veniamos muy cansados, no quisieron. Algunos meseros son de primera pero uno que otro mesero y alguna recepcionista con pesima actitud. Es un gran hotel pero se le ve la falta de mantenimiento y poca ocupación.
Jorge, 3-night trip

10/10 Exceptional

Magnífico y la atención de primera
Paulina García, 3-night trip

10/10 Exceptional

Servicio al cliente de primera

El hotel es muy bonito con un lenguaje arquitectónico único. La comida excelente también. Pero lo mas destacable fue que siempre nos atendieron muy bien. El hotel estaba en remodelación en algunas secciones y se escuchaba ruido en la habitación pero en el momento en que llamé a recepción para comentar esto dejaron de trabajar y llegó el silencio. Esa y otras peticiones las cumplieron sin dudar. Yo soy hotelero y aprecio mucho cuando el servicio al cliente es siempre con un "sí". Bien por todo el equipo de Encanto
Santiago, 3-night trip

2/10 Poor

Estadia horrible

No me recibieron, no pude cancelar y solo perdi mas de $20,000 pesos, horrible la atención
Jaime Ariel, 3-night trip

6/10 Good

The service is friendly but really slow
Diego, 2-night trip

8/10 Very good

My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause. The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy. However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage. Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience. Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon. While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future." Overall Rating: 3/5 ⭐️
Richard, 3-night trip

8/10 Very good

El hotel muy bonito. Las instalaciones están muy bien. Pero la habitación que reservamos, es con alberca privada, pero no la calientan, está muy fría. El cancel para salir a la alberca, está muy pesado y es difícil abrirlo , por lo que es bastante incómodo estar entrando y saliendo. La comida extremadamente cara, de sabor bien, pero normal.
Paco, 3-night trip

2/10 Poor

Además de las condiciones insalubres, el hotel se negó a devolverme el dinero a pesar de los problemas evidentes. El personal era grosero e indiferente, la comida dejaba mucho que desear y las instalaciones estaban en un estado lamentable. Fue una experiencia completamente insatisfactoria.
Andres, 3-night trip

2/10 Poor

Se me hace una falta de respeto que no hayan dejado cancelar o cambiar fechas por la tempestad del huracán, el agua olía a caño, el servicio era nefasto, dos veces no tuve agua en la habitación, la comida era malísima, no entiendo porque cobran el IVA en alimentos y la cena de fin de año horrible. Es una falta de respeto que no contesten las llamadas y tú sabes si quieres o darle la oportunidad al hotel y al final te cobran 530 de propinas diario, tú sabes si lo dejas o no es un robo total y la vdd nunca en mi vida regresaría a ese lugar
Pablo David, 5-night trip

10/10 Exceptional

Excelente Servicio
Samuel, 2-night trip

10/10 Exceptional

Excelente lugar tranquilo para relajarse
Noelia Ruiz, 1-night trip

10/10 Exceptional

Excelente atención del personal, las instalaciones son muy bonitas, la vista a la bahia extraordinaria, ubicación segura
Eloisa, 2-night trip