4/10 一般
2025 年 4 月 20 日
Unexpected Service
The hotel itself is nice but unfortunately I had an unpleasant stay!
First is the tiles they used within the villa, in lounge, kitchen and bathroom, very slippery. Second is the bathroom, when take shower the water splash out and runs from the side down to the floor creates a pond, damped the floor towel, uncomfortable and dangerous. I informed the staff on the risk of injuries and asked if they can do something to reduce the risk but nothing can be done, and unfortunately my wife slipped and injured!
Staff were called but didn’t show much care on my wife’s injury and denied it was the hotel liability. I was shocked and disappointed how they reacted. This was the worst experience on hotel service I ever had, very disappointed!
Chi Fai
Chi Fai (4 晚家庭旅程)
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