I bought a luxury room with a bath. When I turned up the receptionist gave me a key card and told me my room was on the second floor. No mention of what side of the second floor. When I did get in, the room looked incredible. The bathroom was up some stairs. It was a really cold night when I stayed and unfortunately the bath didn’t have hot water so my bath didn’t happen, then as I stayed I saw things that clearly needed attention. The wall heater literally gave heat for 10 mins then auto turned off. The hot water issue and when I went to bed, the near side of bed had a huge dip in it. Some people may like that but it was difficult to turn over when in the dip itself.
In photos it looks incredible and I’m disappointed not angry. When I mentioned these things at reception at check out I was told that I could have had these things fixed there and then so I will clearly take responsibility for not doing this.
Robert
Robert (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 7 日
Great hotel and stay.
Fantastic room, lovely breakfast, but busy waiting staff so the wait was longer than we would usually expect.
One personal criticism was the pillows were too full and too firm and no choice to swap them.
Mark
Mark (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 10 月 13 日
Great stay in Portsmouth
Very helpful staff. Good restaurants nearby
Michael
Michael (1 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024 年 10 月 11 日
Des
Des (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 9 月 21 日
Paul
Paul (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 7 月 25 日
Lovely stay, superb hotel
The decor was lovely, we stayed in an old victorian house converted to rooms, imaculate. The Mecure msin hotel was about a minute away and we hsd breakfast in the patio garden. Beautifully kept and breakfadt was lovely. Mashed advocado with tomato and poached eggs. Service was excellent, when we booked in a member of staff walked us around the corner to the beautiful house we were staying in, which was lovely, fantadtic stainred glass door and the inside did not disapoint.
Beth
Beth (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 7 月 20 日
Great hotel. Centrally located, 5 minutes from the beach and 20 minutes to centre. Staff were lovely and friendly and food was delicious. Definite recommendation
Chris
Chris (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024 年 7 月 6 日
Aaron
Aaron (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 6 月 2 日
Beautiful Portsmouth gem
Was here for one night to see a gig at a nearby music venue. The minute I was dropped off by my Uber and I saw the hotel I fell in love. I went to reception to check in the gal was absolutely friendly, accommodating and professional. As I opened the door to the Edwardian hotel I knew I was in for a treat. The entire premises were immaculate. Very cute boutique hotel. the minute I got settled in my room I FaceTimed my mom who was in LA to show her the beautiful room. 100000% will stay here again.
Jil
Jil (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 3 月 10 日
Luke
Luke (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2023 年 9 月 22 日
William
William (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2023 年 7 月 6 日
Nice accomodation
Nice accomodation, easy with parking in the driveway. Fine breakfast at the mercer around the corner.
LARS
LARS (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2020 年 3 月 8 日
Paul
Paul (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2020 年 2 月 8 日
I had a good overall experience.
nikolai
nikolai (5 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2020 年 1 月 8 日
All good. Parking on road with use of permit and space found a distance away only negative
真實旅客
1 晚浪漫旅程
Expedia 真實旅客評價
10/10 完美
2019 年 11 月 27 日
Barbara
Barbara (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2019 年 11 月 14 日
Dean
Dean (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2019 年 11 月 6 日
Great hotel
Very good service, food and accommodation
Gary
Gary (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2019 年 10 月 23 日
Fabulous Hotel
Wonderful hotel, spotlessly clean, great room and a modern bathroom with a large walk in shower. Can’t rate it highly enough
Susan
Susan (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2019 年 10 月 2 日
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2019 年 9 月 27 日
Very unclean and uncomfortable
Arrived 24.9.2019 and shown to a very small room with shower , after looking at the pillow cases on the bed we found that the cases were very soiled and after further investigation the mattress was heavily stained we could not sleep on a bed that was unhygenic. We then requested another room. Which was up a further two flights of stairs but only had a bathroom , not a shower , this was acceptable. Although the bath had to be cleaned by the person showing us the room before we could use it . this room was ok although the bed was very uncomfortable and room was very dusty. The food / breakfast was ok. In all of this time not one apology was given for the inconvenience that we had to endure . on day that we left all the waitress was concerned about was the return of the parking permit. Still no apology. Would not reccomend this B&B ( because that is all it is ) and i am amazed how many people rate this B&B as good. Will definately never go back there again