Reading reviews is probably best prior to booking because it would’ve helped me making the decision over booking at a hotel in the area. Our experience wasn’t terrible but also not great experience. The booking was non-refundable and I knew with Blue Jays & a concert that it would be difficult to get another booking elsewhere to accommodate our family. Just 2 days before our trip, I received a message asking if I would be willing to move locations from the initial booking due to a plumbing issues, at this point I felt like we had no other choice especially if the property was non-refundable. I asked for an earlier check-in since I’ve already paid & it’s not considered “a hotel”, I figured there’d be some compromise. We had a hard time finding the new building location & the check-in process. There’s no access to the pool or fitness centre, 1 elevator was out which caused 10-15 min delay in travel time all 4 days of the trip. Early check-in was an extra $100, the unit felt un-clean, dishes, some pans were still dirty so we didn’t bother cooking. I ended up vacuuming, mopping, & sanitizing. The quality of the new property rental was very poor based on the initial rental/booking photos, the views were different. The walls were patched up, floors dirty & a few tiles were broken, the main bedroom mattress was broken & uncomfortable. I was reminded not to approach security or ask any questions, it felt sketchy. I usually stick to the hotels bookings & won’t make this mistake again
