The first room they put us in was dirty. Both beds had dirty sheets - hairs in both of them. The bathroom was faulty. The whole place didn't feel good at all. Don't recommend.
真實旅客
1 晚行程
6/10
This is a historic hotel in Jackson and so the rooms are very big and it is a scale up from a normal Hilton garden inn. That said, it is in a very bad part of town and the service is okay. One of our rooms was never cleaned nor given fresh towels. I found a wallet with id in our room and when I turned it in, the lady just looked at me and then threw it on the back counter; no, what room was it in or investigating. Finally, the last night we were there, they allowed about 100 people to spend hours taking pictures and blocking the lobby and elevators including blocking the street outside so that the guests couldn’t use the valet or get to their room.
Chris
3 晚家庭旅程
10/10
Valleria
2 晚行程
4/10
Bathrooms smelled. Room was ok. Nice people. Very nice place. Not a very good part of town.
真實旅客
3 晚商務旅程
10/10
This historic building is beautifully restored but service is slow to non-existent. The blinds in my suite did not work. I reported this upon arrival and was promised maintenance would come up. I went to the front desk late in th even to remind the manager, Maintenance Man was standing at the desk eating pizza but promised to come up later. He didn't. The next day, I was told he had been up and said he couldn't fix the blinds. This was a problem because the blinds in the bedroom and dressing area were completely up, letting in full light and causing privacy issues. The living room blinds were affixed in the down position rendering the space overly dark. Manager didn't seem to care. What a shame.
Dianne
2 晚家庭旅程
10/10
Yolanda
2 晚行程
6/10
Miranda
1 晚商務旅程
10/10
Debra
1 晚行程
10/10
Victor
1 晚行程
10/10
真實旅客
1 晚友伴旅程
10/10
Jimmie
1 晚商務旅程
10/10
Gregory
1 晚行程
8/10
Ashly
1 晚行程
10/10
Enjoyed our stay, hot tub in pool area was not hot
Gregory
1 晚家庭旅程
2/10
The property has construction going on. The water was cold/lukewarm. We had to go down stairs to get towels after requesting them several times. The toilet leaked and the room had an order; dirty carpet. I was there for a conference. They ran out of food twice for the event. The food was not good at all. Will not stay at this hotel again.
Terri T
2 晚家庭旅程
8/10
Overall comfortable. The water temp was hot the first night and only warm by day two. I was disappointed with the valet-only parking option at a steep $30 a night rate.
真實旅客
2 晚商務旅程
10/10
Paulneikia
2 晚行程
10/10
Always a great visit at this location. My son attends Jackson State so whenever I'm in town, I stay at this location. Staff, parking, facilities are all great. Maybe get a washing machine and dryer that takes a card, but otherwise always a pleasant time.
Tennille
1 晚行程
2/10
I didn’t like how my card was kept on file; it should’ve allowed us to pay for things as needed. Also being charged $50 more for what they said was their insurance purposes incase we were to mess something up, which we were never told about or asked if it was okay to charge my card before doing so. Still haven’t got it back. Property doesn’t exactly look like the pictures online. Most things were broken or not working. When booking online we were told certain things like breakfast were free which was not, you have to pay for parking which we were not made aware of; it’s like they wanted to find every little reason to charge $ Property and online booking need to be on the same page and pictures and information need to be honest and accurate.