Unfortunately, our experience at Hotel Navegadores was disappointing and didn’t live up to its 4-star rating.
Check-in was supposed to be from 4 PM, but our room wasn’t ready until 5:45 PM. Even then, it hadn’t been properly cleaned. We notified the reception, and while they said it would be taken care of, nothing happened until we followed up again around 8 PM. It was nearly 8:30 PM before the room was finally cleaned — more than 4 hours after official check-in time.
The room itself felt quite outdated and in need of refurbishment. There were visible signs of wear and tear, particularly on the bed, which added to the overall feeling that the hotel is not being maintained to a 4-star standard.
The pool area was okay, but overcrowded, and the bar was average — service was slow, but understandable given the number of guests.
Overall, not a great experience. Definitely not deserving of a 4-star rating, and there are better options in town, even at a lower price point.