2/10 欠佳
2025 年 9 月 6 日
Never again...
Not sure what the cleaners were thinking. They made the bed but on walking into my Superior Room immediately noticed bin not emptied, used cups, stained towel. Mesh curtain liner was strewn over chair with plastic fixings on window sill. I tried calling reception to ask for a room change. There was no usual call 0 for reception. No phone instruction at all, so I tried 0, 9, 1 etc but nothing.
Car park full, clearly busy and yet one person on reception. Why? Showed video on my room and was given key to next room. Unpacked belongings then noticed noisy air con this, despite being switched off. A second longish walk to reception. Oh I can give you a quieter room. Why didn't you do that before?
Third room. Air con was newer but after unpacking again, I noticed it made noise coming on and off despite being off on my wall setting. I knew this would disturb sleep.
Back to reception. Your phones are not working. And I do not want to hear air con systems feeding other rooms. I chose the hotel thinking it would be peaceful surrounded by golf course. Windows open and you hear road noise.
Receptionist came back and said I could have the Balmoral Suite. Off we went to room number four. Thankfully no air conditioning. But, this was a dated poor quality room. Balmoral in name only.
I missed opportunity to use spa or order food due to time spent. Road noise prevalent. Woken at 6.18am with groundsman going up and down presumably on lawnmower. Full refund given. No sign of manager.
Christopher
Christopher (2 晚商務旅程)
Hotels.com 真實旅客評價
