The reception is always busy but the check-in was efficient. I booked a triple room and found its too small. The lobby is located on 7th floor and there is no covered unloading area making it very inconvenient is bad weather. This hotel is good for business trip but not for family vacation.
Good location. Excellent services. Will definitely stay here again when I go to Sapporo next time. Special thanks to the English speaking staff - Mark. He is really helpful and friendly.