There was water leaking from the commode. I called the front desk and placed on hold for a while, so I hung up and took the elevator to the front desk. There was 3 reps standing there talking. I told one of them the commode is leaking and some of my belongings got wet. She stated she was sending maintenence to the room right away, but no one ever showed up. We stayee for 2 nights and not one time did anyone reach out to address the issue.
Janice
Janice (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 16 日
Roberto
Roberto (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 15 日
Will return!
Larger rooms, love having the toilet separate from the shower area! Plenty of room for 2 adults and 2 teens. Close to IAH, outdoor pool and airport shuttle. Front desk staff were very friendly and accommodating!
Amanda
Amanda (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 3 月 13 日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 11 日
Good CC all round
Ashleigh on reception was a gem with a great welcome and smile