We checked in at 3:00 p.m. to find out the water had been turned off for repairs. Water came back on to the hotel shortly after we got to our room. Water pipe broke again and the hotel lost water again.
We were staying in Jacksonville for our anniversary and were getting ready to go out to dinner to discover we could not shower to get ready for our dinner. We had to use bottled water to clean up and brush our teeth.Called front desk several times and they did not offer any solution.
When w got back to our room after 9:30 p.m. the water was turned back on. I questioned the front desk as to any refund or compensation for the inconvenience, the manager stated my request was sent to management.
laurie
laurie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 20 日
Comfortable
Check in was pleasant. Room was clean and comfortable for one night stay.
Frank
Frank (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 20 日
Thurman
Thurman (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 19 日
John
John (2 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 14 日
ALAN
ALAN (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 3 月 10 日
HOT!
Stayed one night as I had an appointment at the Mayo Clinic. There was no air conditioning in our room and no room to move to. Will not being staying there again!!
Mary
Mary (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 9 日
Quick to fix a problem
The front desk staff was very helpful. When we got to our room, it smelled terrible - like wet dog. I called down to the front desk and the immediately and courteously moved us to a new room - which was fantastic.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 8 日
Linda
Linda (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 25 日
The hotel needs a renovation...
The staff is very nice and helpful. The room was OK; however, the bathroom needs a renovation. The paper wall in the bathtub was coming off, and the shower was barely warm.
Izabela
Izabela (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 21 日
Our second time staying here and no complaints. Tammy and Charity were very nice, friendly and made sure we were taken care of. We' wil return!
Melody
Melody (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 20 日
Great place to stay!
We had a great experience other than our room never got warmer than 68 degrees and we had lukewarm showers. The room was clean and the location is great! Breakfast was delicious. Will definitely stay agin.